Account doesn’t exist but it does?

Hello QZM, my name is Jose.

The only alternative you have at this moment is to send the account recovery form (If your information was deleted, unfortunately there is nothing to do), I have also been through this situation so I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

I hope this information has been useful to you.

Thank you for sharing this. Would you please try the steps below?

- Go to start > Type PowerShell > Right click it and select “Run as administrator” > Type the following command:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

(If you receive some errors, don't worry, it's normal)

- Click on Start > Search for Credential manager > Windows credentials. Search for Xbl|DeviceKey, click on it and then Remove. Also, remove all the XblGrts and XboxLive credentials.

- Delete Accounts and Cache folders at:

%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Go to Start > Settings > Apps > Apps & features > Xbox app > Advanced Options > Reset.

Restart your computer and see if the issue persists. If it does, please let me know the exact message you receive when trying to sign in to the Microsoft store and the Xbox app.

So this happened to me just today ( got notification on phone that my authorizer has been deactivated fro my account (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) and it says the account does not exist/not valid and cannot log into anywhere. Even tried to use https://account.live.com/acsr but it says "The Microsoft account you've entered does not exist." Any way to reobtain my Minecraft and just move it to other account or save my account ( i know I have logged in before 5 months so its not the 1y not log in delete)?
Thank you in advance

Ok so I can login on the Microsoft home page and Xbox but if I go to the Xbox app on computer it won’t let me sign in same if I go into Minecraft the game it won’t let me sign in also sorry for the late reply

Hello, Max. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Are you able to sign in to both the Microsoft account (https://account.microsoft.com) and the Xbox profile (https://account.xbox.com) websites?

If so, may I know if you are also able to sign in to the Minecraft website (https://minecraft.net/) with this Microsoft account?

Waiting for your kind reply.