account disappearing

Hey Weepy,

Sorry to hear your sons profile pulled a David Copperfield. Lets see if we can't get it back for you.

First thing to try would be to redownload his profile. Follow the steps below to download the profile.

Please let us know if this works for you.

Download your Xbox LIVE profile

You might want to download your Xbox LIVE gamer profile in the following situations:

• You want to use your Xbox LIVE gamertag on another console.
• You have a Zune, Games for Windows, or Windows 8 Microsoft account (download your existing account instead of creating a new account).
  
• You accidentally deleted your Xbox LIVE gamertag from your console.

You can download your Xbox LIVE gamertag to any console. Here’s how:

1. 1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
      
   2. Select Download Profile.

Note Not seeing Download Profile? Press X to sign out of your profile.

1. 1. Enter the Microsoft account associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see
      
      Find your Microsoft account or password.
      Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox LIVE).
      
      Find out more.
      
   2. Now, enter your Microsoft account password.
      Note If your account is an Xbox LIVE child account, the parent’s Microsoft account information is required to download the profile.
      
   3. Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign into your profile.

[table][tr][td]Remember Password option[/td][/tr][tr][td] [/td][/tr][/table]

The Remember Password option is off by default, which means you’ll be prompted for your Microsoft account password when you sign into your Xbox LIVE profile.

1. 1. Leave the Remember Password unchecked (off), if you want to be prompted for your Microsoft account password when you sign into your profile on this console.
      

Note If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Microsoft account password when you sign into your profile.

You can now sign in using your Xbox LIVE gamertag on this console.

Important If you downloaded your profile to another console and you chose the Remember Password option, you can remotely remove the password so that your profile can’t be accessed on the other console. To learn how to do this, see

Password protect your Xbox LIVE profile.

Most save games allow you to copy them, so you can copy them to a USB storage device (that is configured for use on the 360)

See this link for some information regarding using a usb flash drive on the 360:

support.xbox.com/.../usb-flash-drive

You can also use the cloud storage feature (Gold only) to save, save games in.

Licenses are bound to a console not a HDD so you shouldnt need to transfer licenses

Addtional note, transferring licenses shouldn't be something you need to do, it doesn't do anything that could fix or is a possible cause for the issue.

Same thing happened to me. Been on phone with Xbox for long enough to know they have absolutely no idea how to fix this issue.

Just awesome

I would just be patient and wait for Microsoft to fix this issue. It sounds like the same thing that happened here

forums.xbox.com/.../286153.aspx