Account disappeared on XBox One

Hello Oakdog,

Thank you for bringing this issue to our attention. That is a great question. The account's email address and password must be known in order to recover it. The article entitled

Add or Remove a Microsoft Account on Xbox One contains steps on how to complete that process. If you need assistance with recovering the account information, the
Xbox Support Team will be able to assist with that issue. Be sure to let us know the results!

I also notice the whole xbox account just change (name and avatar) , that means the game is in xbox account, and it just disappear and replace by another one. What is happening

And you have right one two charges in your account or only one?

Also, right now the Graveyard Drift item disappeared from your Fortnite account, correct?

Hi sura!

Sorry to hear about what happened. This is clearly not the situation I want you to be in.

I believe that the email address you're using is a 3rd party email address, correct? It's possible that someone may have removed your email address from your original account and replaced it with a new one.

Please note that in order for us to start an account recovery, we must know exactly the current email address that's linked to your original account. If we don't have it, it's hard to know which account we're trying to get back access to.

Try to check again your email history, spam or junk folder to find traces about the changes of your account. If you have different email addresses or account, please also try to sign them in to https://account.microsoft.com website to check if they're also registered as a Microsoft account which could be the original account you used to migrate your account.

You could also try to enter your email address and phone number here https://account.live.com/username/recover to check possible accounts linked to them and try to recover it.
***Before you start the recovery process, make sure to sign out first the account currently signed in to https://account.microsoft.com website.

Thank you for the detailed information, sura. Since we do not know the current email address of your original Microsoft account where your Minecraft account is currently linked to, I am afraid that it's really hard to recover it because even the Microsoft Support needs our account email address in checking our profile details to guide us with the account recovery.

I suggest that you try to contact Minecraft Support team if they can be able to assist or help you finding the correct Microsoft account that's linked with your Minecraft account here https://help.minecraft.net/hc/en-us/request/new