Account/Devices

Discus and support Account/Devices in XBoX on Consoles to solve the problem; How do I remove an outdated device from my account that I no longer have or use? I have been trying for a week now to remove a console from my account.... Discussion in 'XBoX on Consoles' started by DeclaredFiber, Mar 5, 2019.

  1. DeclaredFiber
    DeclaredFiber Guest

    Account/Devices


    How do I remove an outdated device from my account that I no longer have or use? I have been trying for a week now to remove a console from my account. But for some reason it gets stuck in the process and never removes it? Even waited a whole hour and
    the blue loading dots were still spinning in a circle.

    :)
     
    DeclaredFiber, Mar 5, 2019
    #1
  2. DeclaredFiber Win User

    Account/Devices

    I am using Google chrome on mobile. Android 7.1.1

    If my console that im trying to remove is in repair status.

    Could that effect the removal process?
  3. SoloMem0 Win User

    Account/Devices

    Hi there,

    You should be able to remove devices from https://account.microsoft.com/devices/. If you are experiencing problems with that I would suggest trying a different web browser or another device.
  4. XBF Lance J Win User

    Account/Devices

    Hey Declared Fiber,

    Thank you for responding. To answer your question, yes. You will need to cancel the service order on your console in order to remove it from your account. You should be able to cancel it by accessing the

    Microsoft Devices     page. If you have any problems don't be afraid to reach out and setup a call or live chat with one of our hardware representatives at
    Xbox Support. Cheers :D
  5. Echo4Ent Win User

    Account and devices

  6. SammieChaos Win User

    Account/Devices

    Hello, sorry to hear you are having this issue.

    First try using a different browser to when accessing the webpage to remove your account form a device.

    I am unsure which device you are trying to remove your account from so I have linked Remove account from Xbox One,
    and Remove account from Xbox 360.

    Hope this helps. Please let us know if you have further questions.
Thema:

Account/Devices

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