Account Corrupted?

Discus and support Account Corrupted? in XBoX on Consoles to solve the problem; Starting yesterday while playing Sea of Thieves, my xbox menu kept opening on it's own and selecting options for me. I had lots of screenshots and... Discussion in 'XBoX on Consoles' started by catqeen1234, Apr 25, 2019.

  1. catqeen1234
    catqeen1234 Guest

    Account Corrupted?


    Starting yesterday while playing Sea of Thieves, my xbox menu kept opening on it's own and selecting options for me. I had lots of screenshots and videos recorded, and the console even restarted once. At first I thought it was a dirty controller or something,
    but I changed them and it was still bad. I took the batteries out and realized it was still happening, and thought it was the console. We have a second console, so I switched over and it started glitching out immediately upon sign in.

    We thought maybe the consoles were getting hot, so we aired them out and I didn't sign in all day. Just a little bit ago, I signed in to test it out and everything was fine for a few minutes, and I switched back to my husband's account, with mine still active,
    so my son could watch Paw Patrol and suddenly the menu started opening and asking if I wanted to turn on Narrator. I immediately signed my profile out and no problems have continued.

    I have to add that yesterday my husband's account was also taking screenshots and video clips although it was my account actually playing. We have NEVER had any problems with us both being signed in. Also, I can't delete the clips and screenshots from the
    xbox app, but it seemed to work fine while my account wasn't glitching on the console.

    I'm afraid to attempt to report a problem through the console, as I don't know how often or how long the glitches are going to happen, or what they're going to do, so any suggestions or solutions are very much appreciated!

    :)
     
    catqeen1234, Apr 25, 2019
    #1
  2. CHAD TPRUITT Win User

    account corrupt

    One thing would be to delete the profile and then re-download it...as far as why it is corrupted, there isn't any real way to determine that.
  3. BurningTachyon Win User

    Account corruption

    There was no error it just said Cant connect to Xbox live and test connection.
  4. TsYr Tricks Win User

    a corrupt account

    You should attempt to recover the gamertag

    go to guide menu

    download

    enter the information when created account.

    If you have any further problems don't be afraid to contact Customer Support.
  5. james schlaker Win User

    a corrupt account

    Hello smbkills12, sorry to here about your account the reason your account has corrupted was most likely that your xbox in the process of transfering data from the game to your account and corrupted since the power was disconnected you can fix this by

    1. going to storage settings and removing the account

    2. go to sign in and select recover account and follow the steps directed

    3.sign back in

    if the issue persists please contact the Xbox Support Team
  6. KnowleDg Win User

    Account corrupted

    this happened right after i deleted the updates that you didnt need. MP up date 3 and the other two..... all fixed now.
Thema:

Account Corrupted?

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