ACCOUNT COMPROMESSO ED ABBONAMENTO IN CORSO [Translate] COMPROMISED ACCOUNT AND...

Se non hai proprio modo di accedere all'account o di recuperare le credenziali, allora ti conviene rivolgerti al support (sul forum nessuno può gestire gli account).

https://support.xbox.com/it-IT/contact-us

seleziona "fatturazione e account", "annullare una sottoscrizione", "opzioni di contatto" e scegli quella che preferisci.

[Translate by Mod]

If you don't have a way to access your account or recover your credentials, then you'll want to support yourself (no one can manage your accounts on the forum).

https://support.xbox.com/it-IT/contact-us

select "billing and account", "cancel a subscription", "contact options" and choose the one you prefer.

Web translation:

COMPROMISE ACCOUNT AND SUBSCRIPTION IN PROGRESS

Good morning,

my son has created an account and with subscription of a monthly subscription to 6.99 for the xbox one with monthly debit on the credit card / rechargeable.
Unfortunately since the xbox has failed and has been reset we are unable to enter the account anymore because my son no longer remembers the password and also the account restoration does not work because he does not remember the information he gave.

My question is how do I cancel the debit card in this account where I can't log in?
I have already tried with the bank and with the call center of the card but they tell me that I have to turn to microsoft.

Response:

Hi there,

please try the steps mentioned on this support page if may have some steps to try and recover the account:

https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solutionIf all of the steps fail then it might be best to reach out to Xbox Support via Phone (or Chat) at
http://support.xbox.com/contact-us

they might be able to do something, especially when your son does know the Gamertag on the Xbox Live Account and if you have the payment details used on that account.

I hope they will be able to help you recover the account or stop the payments.

Let us know the results

vous pourriez être en mesure d'accéder votre compte et de changer le mot de passe en suivant ce guide https://support.xbox.com/en-US/my-account/security/compromised-account-solution

[Translate by Mod]

you may be able to access your account and change the password by following this guide
https://support.xbox.com/en-US/my-account/security/compromised-account-solution

Try the steps here
https://support.xbox.com/en-GB/my-account/security/compromised-account-solution

No offense but as an ambassador this is something you should know.

Try to recover your account to the console:
support.xbox.com/.../gamer-profile.aspx

Also, call support ASAP to put an investigation through on the charges.