Account Communication Suspension

Und3rd0gg3r · Nov 25, 2018

My account recently had it's communication ability suspended for a period of 14 days, but there is no information as to why this occurred. I do not believe I have done anything recently that would have given Microsoft a reason to suspend my communication
abilities, and I was wondering if there is any way I can check to see why this suspension has taken place, as well as possibly get my suspension revoked/shortened.

:)

ngocphi · Nov 25, 2018

Suspension and support nonsense

communication suspensions can include multiplayer suspension also

If you read the bottom it does say account suspension not just communication

Daft Badger · Nov 25, 2018

Cant hear anyone in game and party

Communications Suspensions
Communication suspensions are imposed due to inappropriate conduct during communication activities on Xbox Live. This suspension blocks an account from accessing any communication features on Xbox Live, including text messages, voice messages, video communications,
Skype on Xbox One, in-game chat, and party chat. Communications suspensions are issued for a specified temporary duration, often of 1, 7, or 14 days.

During a communications suspension the account may continue to access the Xbox Live service, including online multiplayer. At the conclusion of the suspension all communication functionality will be automatically restored.

Smwutches · Nov 25, 2018

For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

Und3rd0gg3r · Nov 25, 2018

It just gives a very general answer:

"This account sent inappropriate messages or participated in inappropriate voice or text communications. This may include harassment or bullying behavior, using abusive or offensive language, negative speech towards a person or group, disruptive behavior, spamming,
or other inappropriate communications."

No other specifications are given, and I also can't apply for a Case Review.

Smwutches · Nov 25, 2018

Unfortunately the enforcement team are the only ones who handle suspensions and the enforcement site is the only place to find information. Even with a case review, they usually will not give any more information than what is already posted.

HyperVenom523 · Nov 25, 2018

It doesnt need to be recent this could have happened at any time...the forums are not able to help with this you need to reach the enforcement team and they will not tell you why they suspended your comunication you just dont bash or trash during online
play thats fair game to all!!

LegoNinja187 · Nov 6, 2018

As to why, You should receive an email addressed to the email account associated with the gamer tag that received the ban/suspension from Microsoft/Xbox telling you why you were banned. To check your enforcement history, you can go here: https://enforcement.xbox.com/Enforcement/ShowEnforcements
just make sure to sign in with the affected account.

Case review:

If you believe you have been unfairly banned, You can submit a case review if your ban is longer than 24 hours, however there is no guarantee that you will be un-banned. This page has all the details on what a case review is and how to submit one:
Xbox Enforcement | How Do I

DevilDuc1199

Yeah I get that there are agreements, that doesn't mean they don't change and it still doesn't change the fact he was a team killing
[Mod Removed]. I'm just going to try the 1-800 number to get some real results, I'm probably talking to a lot of uneducated kids with no degree in here, I wouldn't expect people to man up and stick it to the company when they are stepping the
line. I would think a 7 day ban for a single word, literally one word i sent him "[Mod Removed]" would qualify as overstepping

LegoNinja187

As to why, You should receive an email addressed to the email account associated with the gamer tag that received the ban/suspension from Microsoft/Xbox telling you why you were banned. To check your enforcement history, you can go here: https://enforcement.xbox.com/Enforcement/ShowEnforcements
just make sure to sign in with the affected account.

Case review:

If you believe you have been unfairly banned, You can submit a case review if your ban is longer than 24 hours, however there is no guarantee that you will be un-banned. This page has all the details on what a case review is and how to submit one:
https://enforcement.xbox.com/home/howto#sub-topic0-6

bowski477

As previously stated, the only place to contact the enforcement team is via
their website. Neither phone or chat support will have the answers you are seeking.

Just as a reminder that the word you chose is also not allowed on these forums.

If you have further questions feel free to PM me.

{Parity}

I am not a kid and I have a degree. You can call anyone you want and you will get the same answer. No one except the enforcement will be able to assist you with this issue. I seriously doubt your ban was for one single word. Fortunately, we all see
how insulting you can be and that really says a lot.

M3tal Daz3

Insulting or harassing other players through xbox live communications gets you suspended for you signed an agreement when you joined the service. It would be best if you read that agreement carefully and try to respect it:

www.xbox.com/.../LiveTOU

Since your ban is more than 24 hrs you can ask for a case review. After submitting it, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed
to the enforcement, taking into account any new details that you have provided.

Account Communication Suspension