Account change

Hi there target. You are correct. Go ahead and use your old account until June 21st, and then start using your new one. Let us know if you have anymore questions, and thanks for using the forums!

If you are over 18 years old you can
promote your child account to adult. However, if you are not over 18 there is nothing you can do.

Also, if you are part of the family gold pack and are over 18 please be aware that all sub accounts on the family pack are considered child accounts while they are part of that package. The only way to get around that for your account is to have it removed
from the family pack. If you are and choose to be removed, you will retain your gold status and can be re-added after 5 days.

If you click the link in my previous post it takes you to the number for your country/region. I know you can't use the contact us option due to updating your security proofs.

The reason they gave it a month to change the security information is for unauthorized access cases. They can't tell when an account has been taken due to an old e-mail possibly being compromised. The only way you'll be able to cancel your subscription is by
contacting phone support directly.

Contact support using this link:
support.xbox.com/contact-us

If you downloaded your account in the last 30 days it can trigger that message. If you have downloaded the profile onto any console, you must wait 30 days afterwards to change the Microsoft Account.