Account Bug

Discus and support Account Bug in XBoX Games and Apps to solve the problem; Im playing sims and I've just downloaded a new pack for it but it keeps saying (when I try to open the pack) "You cannot buy or download because of... Discussion in 'XBoX Games and Apps' started by TylerPaton, Oct 27, 2020.

  1. TylerPaton
    TylerPaton Guest

    Account Bug


    Im playing sims and I've just downloaded a new pack for it but it keeps saying (when I try to open the pack)

    "You cannot buy or download because of how your account is set up. To change this, customise your Xbox Live privacy settings in Settings > Account > Privacy & Online safety"

    I've changed all my settings to allow and everyone and I've searched Google with no answers. My account is an 18+ account and so is my email i have linked with it.

    This has happend with other games,

    What am I doing wrong, help

    :)
     
    TylerPaton, Oct 27, 2020
    #1
  2. XTC Trunkenbold Win User

    Account is bugged

    Please be aware that today there is a service outage with Xbox Live that may be cause of your issues

    Check here for updates: https://support.xbox.com/en-US/xbox-live-status
    On my girfriends profile (on the same console) everything works. How do you explain that ?
  3. Julian_ Win User

    Account is bugged

    Hi! This can happen sometimes and probably isn't caused by a bugged profile and instead rather by Xbox Live services that have temporary issues. If you experience the issue on your Xbox One, try to use xbox.com via browser or the Xbox app for mobile/Windows
    10 instead in order to check if the bug occurs there too.
  4. Eletricdrum Win User

    Bugged account

    Hi, my name is Fernando and I am an independent consultant for Microsoft products.

    Which platform are you using (Windows 10, Windows 11, Xbox One, Xbox Series X/S) ?
  5. XTC Trunkenbold Win User

    Account is bugged

    Hi! This can happen sometimes and probably isn't caused by a bugged profile and instead rather by Xbox Live services that have temporary issues. If you experience the issue on your Xbox One, try to use xbox.com via browser or the Xbox app for mobile/Windows
    10 instead in order to check if the bug occurs there too.
    Jea the problem occurs too if I check it on my computer.
  6. DENNISNIEHAGE Win User

    Account is bugged

    i have the same problem sice 2 weeks

    The last two games were the walking dead and strange brigade I played but nothing is displayed.
    just the bud spencer and terrence hill, which i played 3 weeks ago
Thema:

Account Bug

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