Account blocked due to hacking

Hi, my name is Annanda, thank you for your question and for reaching out.

Maxim, unfortunately the only way to recover your account is through the recovery form, okay? Neither we here in the community nor at Microsoft can recover it for you. So you need to fill it as many times as it needs to be able to recover it, okay? Keep in mind that usually, it takes 24 hours for an answer on the form.

Here in this link, you can find tips on how to properly due the form, and I recommend reading it since it is the only recovery option:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Here hoping you can recover your account soon!

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Thanks for contacting us my name is Samy, I am an Xbox Gamer and I will be helping you today.

How are you, Adrian?

If you try to log into the browser does the same happen? Have you also tried filling out the account recovery form?

This link has more information about the form.

https://support.microsoft.com/en-us/account-bil...

Hey there, Andrew

Just checking in to see how you are getting on. Have you tried the methods I provided in my previous response?

One thing a fellow Moderator asked, when we were discussing this, do you get an error code 8015d021?

If so, please can you check this article here: Error 8015d021 occurs when signing in to an Xbox Live child account | Xbox Support

Nathan

Hey there, Andrew Inman

Welcome to the Microsoft Community

I have removed your previous thread as it was a duplicate thread to this one. Please don't create multiple threads, as this just takes up more space and can get confusing when both threads are actively engaging the community.

With regards to this, you could try logging into your Microsoft Account overview page here: Microsoft account | Your profile and changing your date of birth again. This may revert you back to an adult.

If that does work, please create a new account for your son, and set up family settings that can keep him safe online and allow you to manage their account. More information about this can be found in this article: Add people to your family group (microsoft.com)

If that doesn't work, you are going to have to create a new account for yourself using the article above to create a Microsoft family. Then you will be able to apply family settings to the account, thus keeping your child safe online. You will have to use a PC though, to do this.

I am surprised that the system allows you to convert your account to a child, without a guardian account to be created

Hope this helps,

Nathan

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

If the gamertag reports as not allowed it is only because it is blocked on the XBL side for a reason. This is likely due to illegal names (profanity etc), prior abuse with a banned account (spam, cheating), hacked account (closed for security), or that it is taken. I'm afraid there is no way around this.