Account Banned After Hacking Incident – Can’t Reach Support

Thank you for your response.

It would be best to have you reach out to Microsoft Xbox Support for further assistance, especially regarding the hacking incident on your account on the Xbox app. You can contact them here at this link:

https://support.xbox.com/en-US/contact-us

I'm pretty sure you won't be banned for getting this achievement twice in this incident. You weren't purposely trying to hack or mod the game that will get you banned for sure. So your good to go.

The last time I used psn was just before the hacking incident, that was more than enough to keep my ps3 offline after that.

This is the link and steps to follow if you believe your Xbox account has been hacked:

“I think my account has been hacked”

That said, you have referenced you router being hacked. I would suggest you contact your router's support center and change all your passwords. All of them.

Then I would report the incident to the Police.

What can you always do is reach out to Activision support since Xbox will not have the grounds to reverse a move by Activision. If you would like a pretty fast reply, I suggest going on to @ActivisionSupport twitter account and reaching out to them.

Recently I was thrown into a lobby where someone was using the speed mod infection hack and was banned until they reversed the ban for me.