Account Banned 0x80a40021

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this FWUFFY

May I know if you can try sign in with your account on a different device?
For example, a PC or a other Xbox console?

Also, just to double check. Are you able to sign in with the account here?
https://account.microsoft.com/profile

PS: Please don't share personal information like emails or similar. Here in the forums no one can access / modify / view account details due to privacy and security reasons

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Lues, It's a tricky situation because bans and suspensions are handled by Xbox Enforcement not support.

As for the charges you can try contacting Xbox support to see if they have visibility into the account movement.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

That was the first thing I did after I saw the ban. Website sends me to my enforcement history. This permaban is the only thing there. It states that I have committed harassment/abuse/threats. I submitted a case review where I probably seemed dumbfounded. I have no idea what they would have been referring to. I don’t really join public lobbies or engage in chats with strangers. That’s the jist of my case review application. The enforcement teams response stated that I have a pattern of behavior that included hate speech. So this made me even more confused. I would like to know about other avenues I can try to amend this.

Thank you for the help but it states that banned users cannot make forum post or chat online in the contact options sections

You can check the enforcement site HERE to view what it was exactly that got you banned, along with that, you can try refuting the ban, but it's not guaranteed.