Account balance transfer? (USD to BRL)

Discus and support Account balance transfer? (USD to BRL) in XBoX on Consoles to solve the problem; I have a balance of US$ 6,25 in my account, but since my account is set to a region which uses the Brazillian Real as currency in the marketplace, I... Discussion in 'XBoX on Consoles' started by TheGhito1, Jun 17, 2017.

  1. TheGhito1
    TheGhito1 Guest

    Account balance transfer? (USD to BRL)


    I have a balance of US$ 6,25 in my account, but since my account is set to a region which uses the Brazillian Real as currency in the marketplace, I cannot use this money. Is there any way I can have this value converted from one currency to the other?

    :)
     
    TheGhito1, Jun 17, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Microsoft rewards credits not credited to my account

    Hello edunaka,

    Since you registered as a US member, we are only tracking purchases made in USD for your US Rewards Account. Since your purchases were made in BRL, they are not eligible for Rewards.
     
    XBLRewards8, Jun 17, 2017
    #2
  3. esmori
    esmori Guest
    Being charged more than the price that was displayed on the Xbox

    My credit card bill came in and I`m being charged BRL 73.86 for the EA Access subscription. The price that was being showed at the Xbox Store and that came in the receipt by email was BRL 59.00.

    Something wrong is happening at Microsoft side, showing prices in BRL and charging in USD. And the worst, there's no way to contact support at all.
     
    esmori, Jun 17, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Account balance transfer? (USD to BRL)

    You can try contacting support and speak to billing to see if there is anything they can do, but generally it is not possible to have currency transferred. Contact Us | Xbox Support
     
    Smwutches, Jun 17, 2017
    #4
  5. Smwutches Win User

    Account balance transfer? (USD to BRL)

    You can try contacting support and speak to billing to see if there is anything they can do, but generally it is not possible to have currency transferred. http://support.xbox.com/contact-us
  6. XBLRewards8 Win User

    Microsoft rewards credits not credited to my account

    Hello edunaka,

    Since you registered as a US member, we are only tracking purchases made in USD for your US Rewards Account. Since your purchases were made in BRL, they are not eligible for Rewards.
  7. sjd2050 Win User

    can't redeem my codes

    I have bought 25 USD and redeemed it to my account but unfortunately there is no 25 USD in my account balance

    Help please
  8. DeadlyMender71 Win User

    Cannot sign in on my main profile, beta related

    On my old account where the migration took place I have a balance in USD, no microsoft points, and a subscription with valid non expired payment options

    On my new account I have 20 MSP, no USD and 1 payment option.
  9. Lucas Lauer Win User

    USD to GBP in Microsoft account balance.

    Hello, SLaraman. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

    Unfortunately, it is not possible to use a currency different than the one used by your current country of living without changing your Xbox profile country, your Microsoft account country and billing address and the console or computer region too.

    I also do not recommend you to change your country or region to one you are not living just to use this balance as this may put yourself at risk of being banned.

    I'm really sorry about that and I hope you understand.

    Feel free to ask back any questions.
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Account balance transfer? (USD to BRL)

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