Account balance query

Discus and support Account balance query in XBoX on Consoles to solve the problem; Hi On 26th October 2016 I got a deposit of £48.60 via the Xbox Live Rewards promotion, with a further deposit of £4.80 on 9th November 2016 via the... Discussion in 'XBoX on Consoles' started by King0fAmerica, Nov 14, 2016.

  1. King0fAmerica
    King0fAmerica Guest

    Account balance query


    Hi

    On 26th October 2016 I got a deposit of £48.60 via the Xbox Live Rewards promotion, with a further deposit of £4.80 on 9th November 2016 via the same route.

    I bought a game for £2.24 on 1st November 2016. I then bought some further games on November 9, 10, 13 & 15 totalling £39.80.

    However, looking at the balance on my account, it states the following:

    £46.36 expires on 24/10/2017

    £4.80 expires on 07/11/2017

    It seems that the game purchase on November 1 came off the Xbox Live Rewards promotional balance but all the other purchases came off my normal (non-promotional) balance. This is contrary behaviour to what has been done in the past; that is, any balance
    gained from Xbox Live Rewards promotions has been used first, and then my normal (non-promotional) balance has been used.

    Further, in your billing FAQ, it states that this recent behaviour should not be happening, as, I quote:

    “When using your Microsoft account to make a purchase at a participating Microsoft store, Microsoft automatically uses any promotional balance in your account before any other amount stored in your account, and does so in the order of the promotional balance
    that is scheduled to expire first.”

    This quote is taken from https://commerce.microsoft.com/PaymentHub/Help?lang=en-gb

    Therefore, can you advise why my normal (non-promotional) balance is being used before my promotional balance?

    Thanks

    :)
     
    King0fAmerica, Nov 14, 2016
    #1
  2. WPAK
    WPAK Guest
    Account Migration Query

    Hi there,

    -

    As far as I know it can take several weeks before all is transfered.
     
    WPAK, Nov 14, 2016
    #2
  3. BenBcon
    BenBcon Guest
    Account Migration Query

    Hi There,

    I recently moved my account from region U.S. to Ireland. It's now saying that my Xbox gold live subscription is 'Xbox live subscription transfer'.

    Does anyone know how long it will take for my account to be transfered to the Irish region?

    Regards

    Ben
     
    BenBcon, Nov 14, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Account balance query

    Smwutches, Nov 15, 2016
    #4
  5. King0fAmerica
    King0fAmerica Guest
    Hi

    Thanks for your input. As this query was created in the Xbox Support forum I naturally assumed that Xbox Support would get sight of it and be able to investigate and respond here. I've always viewed the chat option to be used when needing a fairly quick
    response, and as I am in no particular hurry, nor in the mood to hang around waiting for someone in support to become avaiable, I thought that the support forum was the best option.

    Thanks
     
    King0fAmerica, Nov 15, 2016
    #5
  6. Miss Bijoux
    Miss Bijoux Guest
    Hey there! Smwutches is spot on, you'll want to reach out to support for further clarification. We are unable to speculate or assist with billing/account related issues as these are public facing forums.

    If you run into any further support related issues, feel free to post up a new thread and we'll do what we can to get you sorted! Account balance query :)
     
    Miss Bijoux, Oct 31, 2018
    #6
  7. King0fAmerica Win User

    Account balance query

    For billing issues, you'll need to contact support.
    http://support.xbox.com/contact-us
    Hi

    Thanks for your input. As this query was created in the Xbox Support forum I naturally assumed that Xbox Support would get sight of it and be able to investigate and respond here. I've always viewed the chat option to be used when needing a fairly quick
    response, and as I am in no particular hurry, nor in the mood to hang around waiting for someone in support to become avaiable, I thought that the support forum was the best option.

    Thanks
  8. Smwutches Win User

    Account balance query

    For billing issues, you'll need to contact support. http://support.xbox.com/contact-us
  9. Miss Bijoux Win User

    Account balance query

    Thanks for your input. As this query was created in the Xbox Support forum I naturally assumed that Xbox Support would get sight of it and be able to investigate and respond here. I've always viewed the chat option to be used when needing a fairly quick
    response, and as I am in no particular hurry, nor in the mood to hang around waiting for someone in support to become avaiable, I thought that the support forum was the best option.

    Thanks
    Hey there! Smwutches is spot on, you'll want to reach out to support for further clarification. We are unable to speculate or assist with billing/account related issues as these are public facing forums.

    If you run into any further support related issues, feel free to post up a new thread and we'll do what we can to get you sorted! :)
  10. Nkosana23 Win User

    Change Xbox microsoft account

    Hi. My name is Brilliant and I am happy to assist you today.

    Unfortunately, for security reasons, it is not possible to merge or combine Microsoft accounts, nor can you transfer such things as your game progress or gamertag, account purchases and balance from one account to another.

    Hope this solves your query. Have a great day.
  11. Darhyl Amizola Win User

    Account balance issues with child account

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Account balance.

    Please confirm the $13.50 Microsoft credits on your son's account by signing on to account.microsoft.com > payment and billing > payment option.

    Once you have confirmed the balance, kindly try to have your son purchase in Xbox store in the web browser online. Ensure that the Xbox store, his account and his Microsoft balance regions are all matched.

    If the Microsoft balance is in USD, make sure that the Xbox Store is in US region.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
Thema:

Account balance query

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