Account balance not working

I'm sorry to hear that you're having trouble purchasing games on the Xbox Store. It's unusual for this issue to persist for such a long time, and it's possible that there may be an issue with your account or payment method that is causing the problem.

Here are a few things you can try to resolve the issue:

1. Make sure you are signed in to the correct Microsoft account when making the purchase. Your Xbox Live account and your Microsoft account are not the same thing, and you need to make sure you are signed in to the correct account when making a purchase on the Xbox Store.
   
2. Check to see if there are any restrictions on your account that could be preventing you from making purchases. Some accounts may have a spending limit that limits the amount of credit that can be used in a given period of time, or there may be other restrictions in place that are preventing you from making purchases.
   
3. Check to see if there are any outstanding balances on your account that could be preventing you from making purchases. If there is an outstanding balance on the account, you may not be able to make purchases until the balance is paid off.
   
4. If you are using a payment method other than a credit or debit card (such as PayPal or a prepaid card), make sure that the payment method is valid and up to date.
   
5. If you're still having trouble, you may want to try contacting Microsoft customer support for assistance. They should be able to help you troubleshoot the issue and determine the cause of the problem.
   

I hope these suggestions are helpful. If you're still unable to resolve the issue, you may want to consider contacting Xbox customer support for further assistance.

Hello there @CarsonJones4, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

ultimate is £10.99 per month

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Play

Microsoft changed the way subscription works, now to purchase a subscription yes or yes link a card.

This is just as a backup payment, don't worry the money will be debited from your balance

Hi and thanks for reaching to Xbox community forums. My name is .
I'm a xbox ambassador and Microsoft Xbox user like you.

Xbox game pass ultimate is £10.99 before tax so you will need a little more than £10

I hope this helps and have a great day