Account balance not updating

The site isn't updated yet, so Microsoft account balance cannot be used on the website. You'll have to purchase from the console if you want to use your Microsoft account balance.

the game is asphalt legends 9 by the way and im playing on PC

I had the same issue with a $25 dollar gift card as well. I managed to get it to work by adding the game I wanted to my cart, and then going to checkout. If this doesn’t work try to contact Xbox support. Best of luck!

Hello RushXdenial, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hi Jarne L, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that you are experiencing this problem with the Asphalt Legends 9 Game. It is unusual for this problem to persist for so long and it is possible that there is a problem with your account or payment method that is causing the problem.

Here are some things you can try to resolve the issue:

1. Make sure you are signed in to the correct Microsoft account when purchasing. Your Xbox Live account and your Microsoft account are not the same and you need to make sure you are signed in to the correct account when making a purchase.
2. Check if there are any restrictions on your account that may prevent you from making purchases. Some accounts may have a spending limit that limits the amount of credit that can be used in a given period of time, or there may be other restrictions that prevent you from making purchases.
3. Check to see if there are any outstanding balances on your account that could prevent you from making purchases. If there is an outstanding balance on the account, you may not be able to make purchases until you pay off the balance.
4. If you use a payment method other than a credit or debit card (such as PayPal or a prepaid card), make sure the payment method is valid and up to date.
5. If you are still having problems, you can try contacting Microsoft customer support for help. They should be able to help you troubleshoot the problem and determine the cause of the problem.

Support: https://support.xbox.com/contact-us/

Let me know if this information was useful to you, in case you have any other doubts/questions let me know. I will be happy to continue helping you. If the problem persists after having verified each recommended step, I recommend contacting Support through the aforementioned link.

Information source (Credits): https://answers.microsoft.com/en-us...-working/21286fcf-b442-4d03-a81e-f7aa647d2106

Thank you for understanding, I wish you good luck.

Best regards,
Daniel.