Account balance not available for purchases in store

Discus and support Account balance not available for purchases in store in XBoX Sales and Promo to solve the problem; My son has £10:59 in his account, however when he tries to purchase items from the store it states he has insufficient funds the amount being available... Discussion in 'XBoX Sales and Promo' started by VexedDad, Sep 14, 2020.

  1. VexedDad
    VexedDad Guest

    Account balance not available for purchases in store


    My son has £10:59 in his account, however when he tries to purchase items from the store it states he has insufficient funds the amount being available being that he had before he was given additional funds, 59p. If he signs into his brothers xbox the
    full amount is shown. Have tried reloading his profile but same issue. Any ideas?

    :)
     
    VexedDad, Sep 14, 2020
    #1
  2. Hoskayra Win User

    Account balance not available for purchase

    Hello Carney1810,my name is Oskayra, I will be happy to help you in any way possible.

    I am very sorry for what you are going through, doing a search on the internet I found that the independent advisor Gerardo C. has a solution, I will leave him his information so that he can find out about the solution.

    Please, in this case, try to purchase the games from a web browser and not from the console. You can also try making the purchase from a device or browser other than the first to see if the problem persists.

    If the problem persists then it is recommended that you wait at least 48 or 72 hours without trying to make any type of purchase with your account in case it is a temporary problem so that it is resolved automatically.

    Beforehand, remember that this is a public support forum for the Xbox community, which means that we are players like you, we are not employees of Xbox or Microsoft.

    Credits:https://answers.microsoft.com/thread/12053127-3eb0-4599-a04c-bb02d7bf6745

    I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

    Sincerely,
    Oskaira.
  3. Michelle Black1 Win User

    How can I use my Microsoft Account Balance to purchase items?

    Tried to purchase FIFA points (89p) using £15 Account Balance, but account balance is not available for selection as a payment option, only my PayPal account.
  4. Smwutches Win User

    FEAR series Backwards compatibility/buying 360 games on series x

    Only FEAR 2 is available for purchase digitally. Either the others were delisted at one point or they were never made available digitally.

    It used to be you couldnt purchase backwards compatible games using your Microsoft account balance on the One store, but they have updated that so you can. So you should be able to purchase them on your Series X as long as they are available.
  5. Smwutches Win User

    Do virtual Microsoft gift cards still work on the Xbox 360?

    As long as the content is still available for purchase, yes that would work. The gift card would just add funds to your Microsoft account balance which can be used in the Xbox store on the 360, One, etc.
  6. Smwutches Win User

    Can purchase from XBOX, but not PC

    The store on xbox.com is the same as the store on the One. The One store has never been updated to work with the Microsoft account balance for purchases of 360 content. The only way to purchase 360 content with your balance is through the console itself.
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Account balance not available for purchases in store

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