Account balance disappeared?

Discus and support Account balance disappeared? in XBoX Accessibility to solve the problem; My son had £8 left available on his account, i logged into my parent account on the app, it clearly showed this £8… and as i went to click add more (as... Discussion in 'XBoX Accessibility' started by Holly Edwards2, May 6, 2023.

  1. Account balance disappeared?


    My son had £8 left available on his account, i logged into my parent account on the app, it clearly showed this £8… and as i went to click add more (as he wanted a game which was £12), I clicked on the page to add more money and his £8 suddenly vanished. And now it’s just showing £0.00 available. I’ve checked on the app and online and it appears to have just vanished.

    :)
     
    Holly Edwards2, May 6, 2023
    #1
  2. steeledwand7664 Win User

    Account balance disappeared!!

    Another thing that you want to check is your order history by going to account.microsoft.com and signing into your account this you can view your order history there and see where that money possibly was spent.

    If there was a purchase that you did not authorize then you can contact xbox support.
  3. R_A_U_L Win User

    Account balance disappeared!!

    You will need to contact Xbox Support directly for assistance with that.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  4. Mathew FB64 Win User

    Account balance disappeared!!!!

    Hello! It would be advisable to contact technical support directly to present your case, have a clarification of the situation and if it merits, get a refund.
    I leave the link to contact support:

    https://support.microsoft.com/es-mx/contactus/
  5. Raulortiz4 Win User

    Account balance disappeared!!!!

    Hello PSYPSYDUCK!

    You will need to contact Xbox Support directly for assistance with that.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  6. XBF Leo G Win User

    Account balance disappeared!!!!

    Hello PSYPSYDUCK,

    Thanks for posting on the Xbox forums. I'm a big fan of your display name :)! We understand that you had $10 in your account's balance, but you do not see it there at the moment. Do you see any recent transactions made on your account through

    your order history
    ? This will let us know what was the $10 of currency was spent on. Be sure to let us know the results PSYPSYDUCK!
Thema:

Account balance disappeared?

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