Account and Game Data Gone After Reset

Discus and support Account and Game Data Gone After Reset in XBoX Accessibility to solve the problem; I’ve been trying to get one of my games to start for a while, so one of my friends looked it up and saw one of the suggestions was to reset the Xbox.... Discussion in 'XBoX Accessibility' started by Avar4.0, Dec 17, 2021.

  1. Avar4.0
    Avar4.0 Guest

    Account and Game Data Gone After Reset


    I’ve been trying to get one of my games to start for a while, so one of my friends looked it up and saw one of the suggestions was to reset the Xbox.

    And so I did, I went to Settings, System, Console Info, Reset Console, and then selected “Reset and Keep My Games and Apps.”

    After waiting for it to finish restarting, I reconnected it to wifi, signed into Microsoft, and was prompted to make a new account. I obviously already had an account that I owned under that email for a few years so it was odd that it asked me to make a new account. After that I made the new account and tried turning off the Xbox, waiting a minute, and then turning it back on. Still nothing. My games that I had previously bought digitally said I needed to buy them, and the games I own a disc for had all my data off of them.

    :)
     
    Avar4.0, Dec 17, 2021
    #1
  2. Christopher Revoredo Win User

    Account and Game Data Gone After Reset

    Hi there Avar welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Recovering saved data depends on whether the console has already synchronized the deleted game to the cloud.

    Try to go to a different console if possible (e.g. visiting a friend or neighbour with an Xbox One), and sign in with your account. If the game downloads your savegame intact, you can recover it.

    If the console hasn't deleted the game from the cloud yet, you can go to My Games and Apps, move to the game tile, and press the Menu button.

    Choose to manage the game, and there delete the local save game copy.

    If you then start the game, it'll download the save state from the cloud, similar to when you visited your friend/neighbour.

    If the savegame, however, is gone in the cloud as well, then there is currently no way to get it back again.
  3. deaded pooled Win User

    I lost my Minecraft data

    Yes I migrate the account and the data gone after migration
  4. LauraHerota Watkins Win User

    Xbox data gone and account looks as if it was reset

    i will try the things u said to do tomorrow
  5. JosefLBohorquez Win User

    Xbox data gone and account looks as if it was reset

    No problem!

    Hope it helps

    Share your feedback if necessary
  6. JosefLBohorquez Win User

    Xbox data gone and account looks as if it was reset

    No problem, take your time!

    Take care in the meantime
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Account and Game Data Gone After Reset

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