Account and Family Help

There is a Microsoft account that is part of my Xbox One family and it controls the access privileges of my account. However, I can't find the email address or password associated with that account (I have the gamertag). Is there any way I can regain access
to that account to change the access privileges on my account?

:)

 

Family account

No way to transfer unfortunately, so they will have to start over. Keep in mind that in Marvel you are allowed 4 separate save files and therefore they can keep playing on your account with out interring. For all other games they can then use their own account.

 

Family account

The progress is linked to your gamer tag. I did for my son when we got him an account of his own. After you do one or two it goes pretty quick. This was the only way I ever found to transfer a game save to a different gamer tag. I mainly did it with some saved worlds he had on Minecraft. If he's only a few levels in it's probably easier to let him replay the levels. Then the progress will be saved on his gamer tag.

 

You would need to contact support. As long as you can verify you are the owner of the account they can get you the email and you can reset the password so you can log in. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

 

there is an account in my family which is the adult and i cannot access this account anymore because the gamertag has changed but i dont use this account at all.I cannot leave this family to be able to join another one.

 

Can anyone help been trying for two days to contact support via chat and the first name surname fields are always greyed out so it won't let me start the chat?