Account Alias

If you had an @outlook, @hotmail, or @live email and you've deleted it, it's not coming back.

You can keep trying to see if it will let you add it back at some point but typically, once it's removed you can't add it back.

Check to see if your work email address is still listed in the billing section. This link should help you get there. You will have to sign it a couple of different times. commerce.microsoft.com/.../Profile
If it is still your work email address that is probably your problem and you can change it there.

Hello Cooper Craig,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



Thank you for understanding.



Regards,

You were absolutely correct. It was still on my billing address. Thanks!

Hello Cooper Craig,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to sign into your account and is unable to because the account has been updated without the primary email. Let us check on this together and sort this out in timely manner.

To have a better understanding, we would like to clarify and confirm few things regarding your concern.

1. Based on your description, you have a primary email on your main account for Microsoft and you have removed it. May we know if you have added a secondary email on that main account before removing the primary email?
   
2. Does your primary email has outlook.com/hotmail.com/live.com/msn.com email domain? Please do not provide your complete email address.
   
3. How about your secondary email, is the email domain - outlook.com/hotmail.com/live.com/msn.com? Please do not provide your complete email address.
   
4. Have you tried to sign in to your account on different browser or device? Did you encounter same issue as what you have stated "The account still shows my old email but i do not know if I need to wait a day or if there's any way to get into my old account."
   

With the absence of primary email you can have secondary email as credentials in signing in to your account for Microsoft and Xbox. However, if your primary email is being suggested as credentials for Microsoft login from a browser then that could be different if you use a different browser or on different device.

Support article related to your concern: Add or remove an email alias in Outlook.com (microsoft.com)

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community