Account Access

Hey WIGEEMAN99! Do you know if the age on your account is over 18? If it is you should be able to check out this article and

Promote a child account to an adult account on your Xbox 360 so you can sign in on your Xbox One.



If you aren't able to promote your account the next step will be to have your dad try running through the account recovery process to

Find your Microsoft account email address or password to make sure he has the right email and password. Let us know how those steps go!

Hi,

You'll have to ask your friend to contact phone support directly for assistance with this issue if he/she is unable to access their e-mail from the console.

The biggest thing is that these accounts are used for more than just the Xbox.

These accounts are used for anything to do with MS.

MS takes account security very seriously.

Think of it this way if someone were to get into your account and sign into it on one of their devices and your banking information is on that account they would then be able to say sign into the MS store and make purchases for 1000s of dollars worth of
items that MS would then be out if you were to dispute these charges. This is just one of the many reasons that MS takes account security seriously.

I had a problem like this and was told they suggest I make a new one.

Ok, it says enter card information that has been used with the account. The earliest date is 2018. The card that I was using with my accounts has an expiry date earlier then that.

Yes and I'm sure that the pesky hackers will have the most trouble accessing my accounts now that not even I can access them. Yes I no longer have the xbox and did not remember the devices ID.

Yes, I could be one of the pesky hackers or I could be the owner, what do you think?

In the form it says enter previous passwords. If I remembered the previous password I would not be doing the form.