Accidently bought Music Pass

Discus and support Accidently bought Music Pass in XBoX on Consoles to solve the problem; I recently was trying to buy 2 1 - month Xbox Live Gold Subscriptions, and they went through as Xbox Live Music Passes... I don't use xbox live music... Discussion in 'XBoX on Consoles' started by AlienFreek01, Sep 7, 2014.

  1. AlienFreek01
    AlienFreek01 Guest

    Accidently bought Music Pass


    I recently was trying to buy 2 1 - month Xbox Live Gold Subscriptions, and they went through as Xbox Live Music Passes... I don't use xbox live music and don't plan on it, so if there's anyway for me to switch my subscriptions over, or get a refund for
    my purchases that would be great... I contacted support and the woman said all they could do is send me 1 1 - month Gold code via email, (they have not done yet, it's been about a week) and that's it... I really won't want to use the Xbox Music, I just want
    gold... Thank you for any help.

    :)
     
    AlienFreek01, Sep 7, 2014
    #1
  2. Today Only - Xbox Music Pass On Sale - $31.41 (Usually $99)

    I went ahead and cancelled my Zune Music Pass and bought this Xbox Music Pass. Good find. They also gave me back $15 when I cancelled my Zune Music Pass so that basically paid for half of the Xbox Music Pass order lol.
     
    XFistsClenchedX, Sep 7, 2014
    #2
  3. Jacyintha
    Jacyintha Guest
    Gold membership

    Did you accidently buy a Music Pass instead of a Gold membership? Or vice versa? If so, contact the support group for the membership you bought (Zune/Xbox Music or Xbox - you can get to both through the contact page. Please note, Zune is chat support only).
    Let them know what happened and see if they can cancel and refund that. Then you'd have to purchase the correct subscription separately. The two departments are different branches of Microsoft and do not have access to each other's systems.
     
    Jacyintha, Sep 7, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Accidently bought Music Pass

    Support would be the only ones who could help with that. You can try contacting them again to see if they can do anything else.
     
    Smwutches, Sep 7, 2014
    #4
  5. Smwutches Win User

    Accidently bought Music Pass

    Support would be the only ones who could help with that. You can try contacting them again to see if they can do anything else.
  6. Jacyintha Win User

    Gold membership

    Did you accidently buy a Music Pass instead of a Gold membership? Or vice versa? If so, contact the support group for the membership you bought (Zune/Xbox Music or Xbox - you can get to both through the contact page. Please note, Zune is chat support only).
    Let them know what happened and see if they can cancel and refund that. Then you'd have to purchase the correct subscription separately. The two departments are different branches of Microsoft and do not have access to each other's systems.
  7. Mister Ohnaka Win User

    Where's auto-renewal option for xbox music?

    Hey Retro,

    Sorry to hear you canceled your auto-renew on accident. Let's see if we can get this resolved for you.

    Take a peek at our
    Cancel your Xbox Music Pass
    support article. It shows you how to cancel it, but will also show you how to renew it.

    Let us know how that goes, or if you have anymore questions.
  8. ChristopherWilkins Win User

    "Check your Connectivity" Xbox Music Streaming

    Same problem here. Happening since Friday. Bought the 12-month music pass on Pi day. Been a music subscriber since the very first day of the Zune.
  9. JosefLBohorquez Win User

    Accidently bought the wrong type of game pass

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today Jim

    Unfortunately game pass subscription can't be transferred.
    You can try upgrading to Ultimate via Microsoft store to see if you're able to do it.

    But probably you're going to get less time due to the conversion rate

    https://answers.microsoft.com/en-us/xbox/forum/...

    Hope it helps buddy
    If you have further questions feel free to ask, greetings from another Microsoft user!
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Accidently bought Music Pass

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