Accidentally used different email when I made a purchase

Discus and support Accidentally used different email when I made a purchase in XBoX Games and Apps to solve the problem; I have two problems. When I bought a game today at the marketplace on this website, I used my current email address, but for my xbox account I'm using... Discussion in 'XBoX Games and Apps' started by KeyTea598672872, Jul 5, 2018.

  1. Accidentally used different email when I made a purchase


    I have two problems. When I bought a game today at the marketplace on this website, I used my current email address, but for my xbox account I'm using a different email address and I forgot. How would I go about changing where the code gets sent to, or
    does it not matter?

    The second question would be where do I actually find the code? Is it going to be emailed to me? Because there is no current account on my xbox with the email address I'm using now. So is there any way to get a refund if it can't be emailed to me?

    :)
     
    KeyTea598672872, Jul 5, 2018
    #1
  2. Arminator
    Arminator Guest
    Double xbox accounts on a single microsoft account

    Usually it's not possible to have two Xbox accounts on the same Microsoft Account email.

    However, you can try the following:

    Go to
    https://commerce.microsoft.com
    and sign in with your Microsoft Account email. There review your purchase history for that Microsoft Account email.

    Since purchases are made on the Microsoft Account (and not the Xbox Account itself), you should see your past purchases on that Microsoft Account.

    If you don't see any purchases, it's pretty certain, that you accidentally used a different Microsoft Account email by accident, as the purchase history on that page contains tax relevant information about your purchases.

    If all of a sudden tax relevant purchases went missing from that page, you could be sure that federal tax agents were taking Microsoft apart to find these purchases.

    So please check again if it's not possible that you used two different emails for your Microsoft Accounts, and made the game purchases on a different Microsoft Account.

    If you still have your Microsoft Account on your Xbox console, you can try to use these

    instructions to find your proper Microsoft Account
    .
     
    Arminator, Jul 5, 2018
    #2
  3. Deleting a xbox live account

    I accidentally made a new xbox live account while trying to switch my current account's email. Is there a way to permanently delete a xbox account on the computer so I can change my account to a different email. Thank you in advance for any possible information.
     
    YuckyTooth20675, Jul 5, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Accidentally used different email when I made a purchase

    When you buy a game from xbox.com, you are not sent a code. It is automatically added to your account and downloaded to your console. You would need to try going to
    Sign in to your Microsoft account to see if you can start a refund there. If not, you will need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jul 5, 2018
    #4
  5. if its GIFTED , So you can find it on your Order History and Cancel it or Use the code to Another Acc
     
    itzjustARTYOM, Nov 2, 2018
    #5
  6. Smwutches Win User

    Accidentally used different email when I made a purchase

    When you buy a game from xbox.com, you are not sent a code. It is automatically added to your account and downloaded to your console. You would need to try going to
    http://commerce.microsoft.com to see if you can start a refund there. If not, you will need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. itzjustARTYOM Win User

    Accidentally used different email when I made a purchase

    if its GIFTED , So you can find it on your Order History and Cancel it or Use the code to Another Acc
  8. Lorean Schnell Win User

    I can't recover the code I purchased for Minecraft.

    I have a different email address that I use to purchase Minecraft. I accidentally deleted Microsoft and all of my data disappeared.
  9. ArminatorX Win User

    My extensions don’t show up

    It doesnt show it on there i bought forsaken a while ago but shadow keep was recent and its not on that website...
    That website shows tax relevant information.

    So if the purchase doesn't show up there, there is a very high probability, that you accidentally used a different Microsoft Account email to buy the game.

    If there were suddenly tax information missing, several federal tax agencies would turn Microsoft upside down until they found that purchase.

    So please try to check if you used multiple email addresses in the past, or if there was a different family member automatically signed in with their Microsoft Account when you made that purchase.
  10. ImpaledGremlin Win User

    Accidentally made a purchase

Thema:

Accidentally used different email when I made a purchase

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