Accidentally downloaded prepaid code to wrong account

Discus and support Accidentally downloaded prepaid code to wrong account in XBoX on Consoles to solve the problem; I just accidentally downloaded a prepaid Xbox Live Gold- code to my own Microsoft account instead of my son's. What can be done?... Discussion in 'XBoX on Consoles' started by IV4R02, Dec 9, 2016.

  1. IV4R02
    IV4R02 Guest

    Accidentally downloaded prepaid code to wrong account


    I just accidentally downloaded a prepaid Xbox Live Gold- code to my own Microsoft account instead of my son's. What can be done?

    :)
     
    IV4R02, Dec 9, 2016
    #1
  2. onyxishere
    onyxishere Guest
    Why my Gold membership due date not extended after redeeming?

    Please head over to commerce.microsoft.com to ensure the code was activated on your account. If it was not perhaps you entered the code on the wrong account accidentally.

    If the code was not accepted to your account or you entered it on the wrong account accidentally you should give phone support a call for more assistance. 1-800-469-9269 in North America.
     
    onyxishere, Dec 9, 2016
    #2
  3. Koolkid9915
    Koolkid9915 Guest
    reset xboxlive prepaid code

    how do you reset a XboxLive prepaid code if you've accidentally entered it into a different account than the one you are currently using?
     
    Koolkid9915, Dec 9, 2016
    #3
  4. Daft Badger
    Daft Badger Guest

    Accidentally downloaded prepaid code to wrong account

    You would need to contact support
    https://support.xbox.com/en-GB/contact-us
    as they are they only ones who can help you with this.

    They should be able to cancel the gold on your account & give you a code to redeem on your sons account.
     
    Daft Badger, Dec 10, 2016
    #4
  5. Daft Badger Win User

    Accidentally downloaded prepaid code to wrong account

    You would need to contact support
    https://support.xbox.com/en-GB/contact-us
    as they are they only ones who can help you with this.

    They should be able to cancel the gold on your account & give you a code to redeem on your sons account.
  6. onyxishere Win User

    Why my Gold membership due date not extended after redeeming?

    Please head over to commerce.microsoft.com to ensure the code was activated on your account. If it was not perhaps you entered the code on the wrong account accidentally.

    If the code was not accepted to your account or you entered it on the wrong account accidentally you should give phone support a call for more assistance. 1-800-469-9269 in North America.
  7. XBF Leo G Win User

    Minecraft Codigo -[Translation - Minecraft Code]

    Hello Mario,

    Thank you for posting on the Xbox forums. We understand that you redeemed a prepaid code for Minecraft, but you are unable to download the game. Is this issue occurring on an Xbox One, Xbox 360 or Windows 10 device? Is the prepaid code for the full
    game or content for Minecraft? We recommend checking the
    license list
    for your account, and any other accounts that you own. It is possible that the prepaid code was redeemed on the wrong account. Be sure to let us know the results!
  8. TheTwistedTaste Win User

    Redeem code

    Hey there Supercrazysquid

    Did you redeem the code on the same Microsoft Account? There may be a chance you were signed-in to a different account

    If you did accidentally redeem your prepaid code on the wrong account, I recommend reaching out to the Xbox Support Team. They will be able to assist you as long as you have
    your prepaid code. We will provide steps on how to contact the support team. Be sure to let us know the results!

    How to contact the Xbox Support Team:

    1. Click the support link that we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Can't redeem a code
    5. Select Show contact options
    6. Select Request a call from Support
  9. maxen Win User

    Xbox Live Gold 12 months

    Is there any chance you accidentally redeemed the code on the wrong account? This would be the only reason why the code would redeem but you cannot find it on your account afterwards.
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Accidentally downloaded prepaid code to wrong account

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