Accidentally bought Xbox One Version of Battlefield 2042 instead of Xbox X|S

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Unfortunately, Battlefield doesn't have the new-gen add-on to buy, or you buy the new-gen or old version, but you can claim a refund for the version you bought and then buy the correct one. You can buy the cross-gen bundle version too which includes both versions.

To request a refund please use the link below.

https://support.xbox.com/en-us/help/subscriptio...

*Thank you in advance for contacting the community, I hope this can help you.

Hi, Loulou_892,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You mentioned that you purchased Battled 2042 physical version. With Battlefield 2042, there are two versions that the Publisher EA released. When you bought the game, did you make sure it was the one that gave you access to both the Xbox One & Series X version? Or did you purchase the one that only gives you the Xbox One version and is playable via back compat on Xbox Series X. Click Here to view an example of what I am trying to explain? If you purchased the incorrect version of Battlefield 2042, I would contact the store or place you bought it and see if they could exchange it for you and sell you the correct version.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

[Associate is using a translator application. Please be aware that poor grammar and incorrect syntax may occur]

I have the same problem. I have just bought the wrong Fifa 23 version. Instead of Fifa 23 x box series S accidentally I bought xbox one version. And didn't even installed it. Let's wait for the refund result as I made a ticket refund recently.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Press Y on your console's dashboard and type ''battlefield 2042 beta'' nothing will appear in the result but press to search the store and you should see both Xbox One and Xbox Series S/X beta versions

Battlefield 2042 is a next-gen game that is specifically designed to take full advantage of the capabilities of the Xbox Series X/S. If your friends have the Xbox Series . Xbox Series X/S game.