Accidental purchase from different console..

xXlAwes0melXx · Feb 27, 2016

So I woke up this morning and find out someone spent $200 on games on the Xbone. It was on my younger brothers account but he only has an Xbox 360. I checked my Xbone just to make sure he didn't buy it from my console which he didn't. I'm assuming he signed
his account on someone else's console. Is there a way I can get a refund for this? In the past we were refunded for a game after talking to support, will they still do it? Also is there a way we can get his account off of this other console somewhere..?

:)

Temhotabot · Feb 27, 2016

feel like i just got suckered out of 280 microsoft points

[quote user="txbunk6"]

i droped the controller

[/quote]

Don't drop the controller. Take responsibility for your mistakes. To avoid this and other 'accidental purchases' you should purchase a remote control to use with your console. That way should you drop that, there won't be any
'accidental purchases' made. Harmony makes a cheap and compatible remote for the Xbox 360.

Dyantae · Feb 27, 2016

Accidental Purchase

I accidentally bought the walking dead season pass and couldn't cancel before it processed, is there anything I can do to refund it?

Smwutches · Feb 27, 2016

You would have to contact support and speak to billing about the purchases. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Currently, I don't believe there is a way to remotely remove his account from the other console, but support can also perform an unauthorized access investigation in case he hasn't been signing in elsewhere.

Smwutches

You would have to contact support and speak to billing about the purchases. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Currently, I don't believe there is a way to remotely remove his account from the other console, but support can also perform an unauthorized access investigation in case he hasn't been signing in elsewhere.

HomegrownSilky

Where did you purchase Minecraft from? Are you sure that you have not purchased the console version accidentally?

Ronnieee

Microsoft will never delete or remove any of your purchases from the order history. If they are not there, they might be purchased on different accounts. It could be accidentally or for some other reason. This is the only proof that you have if you owned those games. If you have other accounts from the console or from what you can remember, please try checking them as well.

Ronnieee

Do you have other profiles logged into your console? Please check if it was accidentally purchased from there.

TripleD BumBleB

I prefer to use Pay Pal, just so I don't have a credit card directly on the console, so there's no chance of any accidental purchases from anyone logged into the console.

Accidental purchase from different console..