Accessory service request

Yusuf Peters · Oct 17, 2022

Hi, I have a question with regard to the accessory service request. Yesterday the 16th Oct 2022. I submitted a service request for my xbox series s controller that is not working at all. It is a firmware issue as I had tried batteries and USB cables via xbox, pc and charger ports. When I do connect the controller via usb and xbox. It just makes a hissing sound and no response at all. Its the reason why I decided to request a service. How long does it usually take for Microsoft to pick up my controller at my address. Also can you assist on how to fix this issue.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Yusuf, when we opened the Microsoft warranty you usually received an email with shipping instructions, and posting label to Microsoft.

It's usually by UPS.

As is the control that came with the console you should pack in a brown box that does not draw attention, only the control without accessories or batteries.

How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping

https://support.xbox.com/en-us/help/hardware-ne...

Yusuf Peters

Okay I will follow your instructions. One question. Where do I go to check my emails of my microsoft account. Because When I go in outlook. There are no emails at all. Where do I go to check my microsoft emails???

R0BBINthaH00D

I am only able to request service on accessories and not the console

DangerousBard

You can't post here requests that imply tampering with xbox console or accessories! This is against xbox live service rules!

Shimmster

Using Edge...

when requesting service on the controler I get the following...

We’re sorry. The accessory or device you are requesting is not available. Please
contact Microsoft Support for assistance

Accessory service request