Accessories No Longer Working

RedBeardDC · Mar 10, 2015

My headset has completely stopped working, one of the charging cables I bought (Xbox brand) stopped working about 2 months after I bought it, and now the battery pack that came with it won't hold a charge.

Can I send these back to Microsoft to be replaced?

:)

ii H dot B ii · Mar 10, 2015

HDMI no longer working

I have this exact same problem which I posted in a different topic. I have tried everything including new hdmi cables etc. Please take a look at my topic as I stated some of the methods I tried.

FLUFFY PANDA 67 · Mar 10, 2015

HDMI no longer working

So out of nowhere my HDMI no longer works. My TV is just blank. I unplugged it from my Xbox and put it in my PS3 and that worked fine. Why would it work on that, but not my Xbox? Luckily I still had my component cables, and am using that right now. Anyone
know anything about this or have this happen?

Hordie · Mar 12, 2015

Hi Submit2MyWill,

Xbox accessories have a 90 day warranty on them. Go here to do a
self serve warranty replacement, or if you have problems contact support here, and they will be able to help you get them replaced.

http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warranty

Hordie

Hi Submit2MyWill,

Xbox accessories have a 90 day warranty on them. Go here to do a
self serve warranty replacement, or if you have problems contact support here, and they will be able to help you get them replaced.

http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warranty

XBF Esteban R

Hello, JakeWestlake!

Sorry to hear that your PSU is no longer working for the console that you have.

Unfortunately, we no longer support the older generation Xbox One power supply through our site, so if you would like to get another as a replacement, you would have to purchase the accessory through a third party vendors like the ones listed on

this page .

You should be able to find any no longer supported accessory through another vendor such as those.

Try them, and let us know if this helped with your issue

Thanks!

SpencerT123

Hi, I have the same issue with my Xbox Accessories app (greyed out configure button). My windows is up to date and I have an xbox live account linked to the microsoft account that I am currently signed into windows on; everything is connected to the same
email.

28 Genesis 15

I do not have an xbox live account just a xbox game bar account and Microsoft account because I do not own a console just a PC to do gaming on. It didn't direct me to do anything the xbox accessories app just has configure greyed out. My xbox accessories
app is up to date as well this is just an issue of the app not registering my existence on PC.

XBF Diego M

Hi 28 Genesis 15

Thank you for posting on the Xbox forums. I'd be happy to help.

Do you log in to Windows using a Microsoft account or just a local user account?

If you log into Windows with a Microsoft Account, does that account have an Xbox Live Gamertag?

Did the Xbox Accessories app prompt you to sign in to a Microsoft Account? I don't think it would if you logged into Windows with a Microsoft account as most WIndows apps will log in automatically to your Microsoft account.

If I'm not mistaken, you need to be logged in to an Xbox Live account to configure and save the profiles to your account which is linked to the controller.

Accessories No Longer Working