accessing xbox account

I have access to the Microsoft account its the xbox account that I don't have access too it just prompts me to make a new xbox account

Hi make sure your main account is set as your xbox home on that Xbox. Go to settings/Personalitation/my home xbox ...access to both xbox one and xb360 games will be shared aswell as gold access as long as main account has access

Hi there,

I'm afraid there is not way to link or merge two (or more) Xbox Live Accounts in to 1 account.

You will have to get access to that original Microsoft Account to get access to that Xbox Live Account, maybe the steps or links on this page will be able to regain access to that MS account:

https://support.xbox.com/my-account/microsoft-account/lost-password-solution

That link will have all options on how to try and get access again to the account up to contacting Xbox Support.

Let us know the results

Your Microsoft account and Xbox profile are both accessed using your Microsoft account details. If you have access to one, you have access to the other.

If it's prompting you to make a new Xbox profile, you may be signing into the incorrect Microsoft account. Please check this.

Thanks,
Kyle

Hello,

To ensure that all accounts on the Xbox are able to access Gold, please ensure that your account associated with the Xbox Live Gold membership is the account that has the xbox set to "My home xbox", this will then have it set as gold for the entire xbox.
If another account is set as the home xbox, it will require the account with gold to be signed in for others to access the gold subscription.

-Rachiee