Accessing Games

Discus and support Accessing Games in XBoX Accessibility to solve the problem; Hi I am trying to access Microsoft jigsaw but it keeps telling me that I have no internet connection but I do have it played on solitaire and not had a... Discussion in 'XBoX Accessibility' started by ChristineTrinder, Sep 10, 2018.

  1. ChristineTrinder
    ChristineTrinder Guest

    Accessing Games


    Hi I am trying to access Microsoft jigsaw but it keeps telling me that I have no internet connection but I do have it played on solitaire and not had a problem this is on the daily challenges any idea why it is doing this.

    :)
     
    ChristineTrinder, Sep 10, 2018
    #1
  2. Checks87
    Checks87 Guest
    Trouble accessing games

    Is anyone else having a problem with the ads freezing and then the screen will go blank or return to the game selection page? Started doing this yesterday morning. I am unable to play the collection or in yesterdays event. Have tried unloading and then
    reloading the app. Also rebooting my computer. Everything else other than Microsoft is working great.
     
    Checks87, Sep 10, 2018
    #2
  3. mckymous
    mckymous Guest
    Trouble accessing games

    fast

    It's actually generating an event log error today. Looks like Solitaire is trying (and failing) to open something in EDGE - then requesting an immediate fail fast - per the MS web site : A fail fast exception occurred. Exception handlers will not be invoked
    and the process will be terminated immediately.

    Here's more info for you (hopefully someone from MS actually reads these?)

    Faulting application name: Solitaire.exe, version: 1.0.0.0, time stamp: 0x58a363d6

    Faulting module name: edgehtml.dll, version: 11.0.14986.1001, time stamp: 0xa46cabaa

    Exception code: 0xc0000602

    Fault offset: 0x00000000007713ad

    Faulting process id: 0x1e38

    Faulting application start time: 0x01d28ed9b36f87c0

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_3.15.2140.0_x64__8wekyb3d8bbwe\Solitaire.exe

    Faulting module path: C:\WINDOWS\SYSTEM32\edgehtml.dll

    Report Id: eec1f2c0-53ea-4773-a824-81a9ad28187a

    Faulting package full name: Microsoft.MicrosoftSolitaireCollection_3.15.2140.0_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: App
     
    mckymous, Sep 10, 2018
    #3
  4. OK Fowl
    OK Fowl Guest

    Accessing Games

    OK Fowl, Sep 11, 2018
    #4
  5. WPAK Win User

    Game access

    Hi there,

    you should be able to set what games the child account is allowed to access via

    https://account.microsoft.com/family/

    or via the Xbox One console via the content restrictions.

    It's also possible to specify exceptions to the set Age restriction.
  6. OK Fowl Win User

    Accessing Games

  7. DERK 247 Win User

    Game Access

    The game has just left gamepass. You may need to do a hard reset, or even resin stall the game to reset the switch from GP
    Thanks for the reply.

    I have already done the following prior to reaching out to this channel...

    • Signed out/in
    • Loaded another game(sometimes works)
    • Restarted Xbox
    • Unplugged power cord
    • Made my home xbox(rec. online)
    • Cleared persistent storage(rec. online)
    • Uninstalled the game, but couldn't install again. Then figured out that I can still install it in Xbox app. Then reinstalled game but still did not recognize ownage of game.
    Side: the message I get of "Do you own this game" has happened numerous times before. However, I've always been able to bypass after a restart or two. But this time nothing is working. Would it really be taken away like that, Just because it was in the game pass?
  8. nicholaspalumbo2 Win User

    Game access

    Not having problems launching game . Please read my issue again .
  9. blazinjrod90 Win User

    game access

    I've logged out and in as well as change passwords and signing out and back in multiple times with no luck, so frustrating
Thema:

Accessing Games

Loading...

  1. Accessing Games - Similar Threads - Accessing Games

  2. Losing access to some games.

    in XBoX Games and Apps
    Losing access to some games.: Hey I've recently had an issue on my Xbox where I've lost access to a couple games or the dlc of a couple of games. The two ones I've discovered so far is Hitman 3 and The Elder Scrolls Oblivion....

  3. Game Pass subscription active, but can't access the library on Xbox Series X

    in XBoX Games and Apps
    Game Pass subscription active, but can't access the library on Xbox Series X: I've been having trouble accessing my Game Pass library despite having an active subscription. Every time I try to access the library on my Xbox Series X, I'm met with a message saying I need to...

  4. Can't Access Game Pass Library After Subscription Renewal

    in XBoX Games and Apps
    Can't Access Game Pass Library After Subscription Renewal: Hello everyone, I've recently renewed my Xbox Game Pass subscription, but I'm encountering an issue where I can't access my game library. Every time I try to open the Game Pass, it prompts me to...

  5. I have HITMAN3 on xbox game pass and when I log on all maps are locked (no access) i need...

    in XBoX Games and Apps
    I have HITMAN3 on xbox game pass and when I log on all maps are locked (no access) i need...: I have HITMAN3 on xbox game pass and when I log on all maps are locked (no access) i need some help 36fec0c1-9ac5-48b4-91c5-104c411833e8

  6. I can only access private matches on black ops 6 I have the ultimate game pass why can’t I...

    in XBoX Games and Apps
    I can only access private matches on black ops 6 I have the ultimate game pass why can’t I...: I can’t access online gameplay on black ops 6 I can only access private matches I have the ultimate game pass so I should be able to access online multiplayer 2b6612fb-52aa-4c1e-902a-46f03afe8d19

  7. I need help unlinking my XBOX account from a Riot Games account which I do not have access to.

    in XBoX Accessibility
    I need help unlinking my XBOX account from a Riot Games account which I do not have access to.: i had seen another forum on this question from the 27th of june/july 2023 with this same title and had read a comment on it from one of the microsoft staff that said to go to apps and services in...

  8. i got my account hacked and cant access it can i have my game back if i have purchase...

    in XBoX Accessibility
    i got my account hacked and cant access it can i have my game back if i have purchase...: i tried getting back my account in january but support didnt help and i still dont have my account back i have what email it is connected to and asc form doesnt work i was wondering if i could...

  9. Can't Access my Game Pass Account but still Paying.

    in XBoX Accessibility
    Can't Access my Game Pass Account but still Paying.: I was abroad for a year and lost my local phone number which I used to recover my password via SMS. I am still paying for my game pass subscription but because I no longer have the phone number I...

  10. How to I access a game oce i bought it online

    in XBoX Games and Apps
    How to I access a game oce i bought it online: So i bought the elden ring dlc around 10 minutes ago and i hopped on my xbox to download it and it still says i have to buy the game to access it still even tho i just bought it off the Xbox.com...