Accessing game pass perks on a child account

__RK__ · Jul 22, 2023

Hello,

My child has Xbox Game Pass Ultimate and cannot access any perks. Clicking on the button to view perks shows a screen with the following error: "Sorry, we can't show game pass perks right now". How can my child access perks on a child account?

:)

__RK__

I tired testing the app using a different network (cellular) and now the perks option is no longer showing in the app. Closed the app and retried back on wifi and it's no longer showing there as well. I closed all apps and restarted the phone and got the same thing on wifi and cellular. I can see it start to load (shows Perks with see all and an empty box), but disappears when it finishes loading the blade.

__RK__

We tested both DNS IP pairs and restarted after setting each. Same error.

__RK__

Happy to. Would the Xbox DNS settings affect the app somehow?

__RK__

My child has had an active subscription for ~6 years with no gap and the last 12 month activation was added months ago. I'm not sure how long this has been going on, but my child told me this has been happening for a month or more (since a friend mentioned checking the perks during a gaming session). I just found out today.

__RK__

Thanks, will check again and follow the steps you provided if the issues persists tomorrow.

Accessing game pass perks on a child account