accessing game pass perks on a child account

Discus and support accessing game pass perks on a child account in XBoX on Windows to solve the problem; hello, so i just brought xbox game pass ultimate and trying to access game pass perks on a child account but it just comes up with "Sorry, we cant show... Discussion in 'XBoX on Windows' started by Seth McMullan, Nov 5, 2021.

  1. Seth McMullan
    Seth McMullan Guest

    accessing game pass perks on a child account


    hello, so i just brought xbox game pass ultimate and trying to access game pass perks on a child account but it just comes up with "Sorry, we cant show game pazs perks right now" how do i get around this on a child account

    :)
     
    Seth McMullan, Nov 5, 2021
    #1
  2. __RK__ Win User

    Accessing game pass perks on a child account


    [​IMG]
    I tired testing the app using a different network (cellular) and now the perks option is no longer showing in the app. Closed the app and retried back on wifi and it's no longer showing there as well. I closed all apps and restarted the phone and got the same thing on wifi and cellular. I can see it start to load (shows Perks with see all and an empty box), but disappears when it finishes loading the blade.
  3. __RK__ Win User

    Accessing game pass perks on a child account

    We tested both DNS IP pairs and restarted after setting each. Same error.
  4. __RK__ Win User

    Accessing game pass perks on a child account

    Happy to. Would the Xbox DNS settings affect the app somehow?
  5. __RK__ Win User

    Accessing game pass perks on a child account

    My child has had an active subscription for ~6 years with no gap and the last 12 month activation was added months ago. I'm not sure how long this has been going on, but my child told me this has been happening for a month or more (since a friend mentioned checking the perks during a gaming session). I just found out today.
  6. __RK__ Win User

    Accessing game pass perks on a child account

    Thanks, will check again and follow the steps you provided if the issues persists tomorrow.
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accessing game pass perks on a child account

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