Accessibility

Hello.

Calling gamertag is not allowed on the forum. Your friend should have just mute,report and block the troll instead of saying something that broke the Xbox rules.

Your friend need to go to
https://enforcement.xbox.com and see about something a case review.

Hey Fortune!

Thanks for posting, check out this link for
account recovery. If the account is still unable to be accessed after the process, try
contacting support so an agent can help recover the account.

I hope this helps, thanks again!

You need to contact Xbox about your compromised account. Here is the link https://support-origin.xbox.com/en-US/my-account/security/compromised-account-solution

I would reccomend contacting xbox support and explaining your situation

Hi, as per the
official Xbox Support website, Xbox Support has temporarily turned off the ability for all users to upload custom gamerpics in order to help to manage the unprecedented number of users currently accessing Xbox Live and other Xbox features due to worldwide
events. This is a temporary change, but there is no announcement yet regarding when the feature will be reinstated.