Access to account lost, unknown email taken over

Thanks, I'll give it a try and post an update soon!

I appreciate the response and you're welcome!

If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much. Stay cool and have a great day!

Best regards,
Darhyl

Hi Dominic! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft Xbox account. I understand how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on your description, your Microsoft account got hacked and the unknown email domain you mentioned is the email address of the hacker that stole your account.

Kindly try to follow the instructions in the interactive tool using the link below in order to recover your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the steps above didn't work, proceed to reach out to Xbox Support for further escalations as they have the tools and resources to properly investigate this case. Here's how to contact them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

If your Xbox live account was taken, you can try calling customer support and opening an Unauthorized Access investigation. If your email was taken over and someone were to, for instance, send spam emails from your email account, and hotmail itself has banned
your account you're going to have to contact Hotmail Support and see if they can help you
regain access your account.

If your email has been hacked and taken over without permission, you need to contact the email provider about it.

An xbox account can't actually be hacked without you giving out personal information, but if it is the parental XBOX account that was hacked, you need to call support and open an unauthorized access claim.