AC Cable not received in replacement order

I was specifically asked to send the AC power cable

it states in the print when sending back to only send the console and nothing else as there is no guarantee you will get it back.

You want to order the AC cord, or the whole power supply including the power brick?



A PC power cord should work as an AC cord replacement. I've used one before on the more modern supplies that do not have a center notch in the power receptical (non-203w power supplies.



The whole power brick can be ordered from Microsoft on myservice.xbox.com. Start a repair and one of the options is to buy a replacement power brick. They're about $30.

The power cable that connects between the power supply block and the mains outlet on the wall is actually a

standard AC cord that many other devices use, like TVs, monitors, and desktop computers.

You'll want either the C18 AC cord, or the more common C14 AC cord. They are cheap to replace. Just order one online somewhere or borrow one from an existing device in your home. Chances are you might even have an extra cable like that lying
around.

If you need a new power supply block, you will have to
contact Microsoft for a replacement. Microsoft sells neither the block or the cord separately like accessories on the store.

Hi

The Xbox One S and Xbox One X both support 110v AC and 220v AC as for the original Xbox One with the separate power supply you will need to purchase a replacement power supply. To order a replacement power supply please use the link below and you should
be able to purchase the correct power supply.

https://support.microsoft.com/devices