AC Adapter stops charging battery when playing games on windows.

Thank you everyone!

I spoke to MSI tech support and found out that I should've received a 200W AC Adapter and not the 150W that came in the box.

Replacement is on the way!

Hello, aftico74. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Based on the information you provided, it could be an issue with the AC adapter.

However, I would like to ask if you tried: (for the ones you didn't try, make sure to check your PC after performing the action)

A. Connecting your AC adapter to another room

B. Connecting your laptop to a different AC adapter if possible.

C. Performing a clean boot in your PC.
You can follow the steps for the clean boot process, by clicking here:

https://support.microsoft.com/topic...-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

I'll remain attentive to your answers.

Regards,

Arturo.

Go into your Windows power settings and ensure that the laptop is set to its highest performance mode when plugged in. Sometimes, power-saving settings can restrict the amount of power the system uses, which might be causing issues during high-performance tasks like gaming.

Except i did t say that

I said to contact them and ask them if it deprioritizes the charger during. high load

There is no need to look at it

Just call their support

if you have problems with your hardware, you need to call the person who made it in this case MSI, we have no ability or resources to support their hardware

Most likely since the power adapter can only provide a limited amount of power, when you're playing games it deep prioritizes it because it's sending that power to the GPU or CPU