Abysmal download speed in the Microsoft Store and Xbox App

Hi Loki Steele,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)








Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hello Loki Steele,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you encountered issues on Microsoft Store speed.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. When did the problem start?
   
2. Was this working before?
   
3. Recent activity or changes made before the issue appeared?
   
4. Do you mind sending a screenshot of the exact error message?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, let's check on this and see if this can help.

There are several things you can try to fix this issue. You can try running the Windows Store Troubleshooter, resetting the Microsoft Store, removing the download speed cap, restarting the router, and disabling the antivirus1. Additionally, clearing the cache of the Microsoft Store can potentially lead to faster download speeds.



As for your secondary question, it is unclear why Microsoft has not fixed these issues. However, there are several ways to increase Microsoft Store download speeds that you can try.

If you have other clarifications, you can get back to us by replying to this post.

We will be glad to follow up and help you.



Sincerely,



Moderator

Microsoft Community

Thank you for your reply!

But if these are all part of the pc game library the platform is just pc right?

I would be fine just using the xbox app but the download speed is just a joke. my internet speed is much faster than 7mbps. I've tried delivery optimisation and repairing the app... nothing works to improve the DL speed on the xbox app.

Again if I can just resume the download using the microsoft store this would also be a great option but it doesn't for some games.

Sea of Thieves on the microsoft store only has install on the xbox app option but it appears in the downloads on the microsoft store and from there I can pause the download in the app and then resume it in the store. But with Total War: Warhammer III, it doesn't even show up in downloads, it's on the store and gives the same message to install on the app but then I can't see it on my library in the store (even though it's listed on the store xD)

but before you do check if available on steam or gog or epic, they have the least amount of issues and the microsoft store can be abysmal to say the least, and the xbox app on pc is trash.

same issue.
They way Microsoft Store/Xbox works is abysmal.