About the xbox remplacement

Hi, YanisDALLY! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with your headset.

I'm afraid this would depend on the availability of the Starfield Edition Xbox Wireless Headset. For your reference, the following information has been quoted from the Microsoft Device Service Terms and Conditions:

"If you send a special edition Microsoft Device to Microsoft for Service, Microsoft will use commercially reasonable efforts to return the same or similar special edition Microsoft Device to you; this will depend on its availability at the time of Service (special editions may no longer be available). Microsoft reserves the right to replace the Microsoft Device with a similar or better Microsoft Device."

Source - https://support.xbox.com/help/hardw...microsoft-device-service-terms-and-conditions

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I hope this helps!
Best regards.

Hi,

Sorry about delays but it can take at least 3 weeks to get a remplacement…

Check your repair history here https://support.microsoft.com/devices ( follow Xbox one )

Regards,

Hey there,

Sorry to hear about the issue. If you're unable to set up a repair through our Online Service Center, I recommend reaching out to our phone or chat support team through our
Contact Us page for further assistance.

Hope this helps!

Or also call the xbox assistance to ask for a repair or a remplacement part if you want to keep the official Microsoft power supply.

Hi,

I think you got a broken controller. Contact your supplier for a remplacement.