about the refund of a game.

If it is a refund you are after then I suggest you contact the official support team directly directly!

You can try replying to the email you received denying the refund to contact the refund specialists.

환급을 시작 수 있는지 알아 보 면 http://commerce.microsoft.com을 방문해야합니다. 그 지 않은 경우 지원 부서에 문의하 http://support.xbox.com/contact-us에 문의해야합니다.

Submitting a refund request is the only way to ppssobly receive a refund as support no longer handles them directly. Had you played the game after purchasing? In order to be eligible, the game has to have been purchased within the past 14 days and played less than 2 hours.

Hi!

Try checking in your
order history, select the game and check if you can get a refund.