About the exchange of AC adapter

Discus and support About the exchange of AC adapter in XBoX on Consoles to solve the problem; Hello, anyone here? My xbox one adapter didn`t work, I need to replace a new one. I start up the replace service, but I am told that I need to pay for... Discussion in 'XBoX on Consoles' started by MilanR99onaldo, Jan 26, 2016.

  1. MilanR99onaldo
    MilanR99onaldo Guest

    About the exchange of AC adapter


    Hello, anyone here?

    My xbox one adapter didn`t work, I need to replace a new one. I start up the replace service, but I am told that I need to pay for it.

    But my xbox is still in the warranty period. AND the following statement is really confusing, does it mean the adapter is paid already? But when checking out, still need to pay for it. Anyone could help?

    Select

    Xbox One - Power Supply Unit - Local Adapter - EXC - Paid
    Send us your non-functioning unit. Once received, we will send a replacement power supply appropriate for the country of your ship to address.
    HKD 350.00

    Select

    Xbox One - Power Supply Unit - Local Adapter - SEN - Paid
    A new power supply will be sent to you with a local adaptor appropriate for the country of your ship to address.
    HKD 500.00

    :)
     
    MilanR99onaldo, Jan 26, 2016
    #1
  2. Internet Expert
    Internet Expert Guest
    Noise in the adapter of ac

    What kind of noises do you hear?

    I'd imagine the noises it would normally make are probably a hum from the fan or coil whine (maybe).
     
    Internet Expert, Jan 26, 2016
    #2
  3. Yopply
    Yopply Guest
    Noise in the adapter of ac

    The ac adapter its doing a strange noise
     
    Yopply, Jan 26, 2016
    #3
  4. aileronroll Win User

    Xbox live keeps droping

    Okay...how about power-cycling your router? To do this:

    1. Unplug the AC Adapter from the router.

    2. Wait at least 1 minute for the software to shut down.

    3. Plug the AC Adapter back in and wait until everything powers up.
  5. Obsessive Power Win User

    ac adapter

    If your console is the original big Xbox One, you can't just plug it into the mains as European mains are 230V and your American console is only 110V. The best course is to buy an official Xbox Power supply unit which you should be able to buy by calling
    Xbox support. Do not be tempted into purchasing any third party power supplies. These have not been tested for safety - you could be electrocuted, or cause a fire. And should it fail, your console would be warranty voided.

    The other option is a step-up transformer, but these too are not recommended. They tend to run hot, and, just as with a fake power supply, if the transformer damages your console, it will be warranty voided.
  6. onyxishere Win User

    Ac adapter

    If you use an adapter that has a higher voltage than the one that came with the console then you risk blowing out the console and will have to purchase another one.
  7. Internet Expert Win User

    ac adapter

    If you have a GameStop (or other video game shops) in Belgium, you might find used, official power supplies for sale. Otherwise, you should be able to get a replacement power supply if you talk to Xbox Support (chat or phone call). Replacement cost may vary
    depending on your Xbox's warranty status.

    Xbox Support: http://support.xbox.com/en-US/contact-us?NavigationPath=/en-US/xbox-one/accessories/about-power-supply

    NOTE: Since you said you are in Belgium, you may need to change the regional settings on the linked webpage. That option is found at the very bottom left corner of the page.
  8. Mister Beep Win User

    ac adapter

    Hey there!

    Have you tried following the steps on our
    Xbox One Power Supply Troubleshooting     page? Following each of the steps on that page will be the best route to take. If you continue to experience issue, your power supply may need to be repaired/replaced. To start that process, please visit our
    Online Service Center.

    Hope this helps!
Thema:

About the exchange of AC adapter

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