About refund after 14 days

Hi there Duoslvinu welcome to the community forum! Christopher here, an Xbox fan just like you and been on Xbox for years already. I would really love to make your day by helping you out. I'm really sorry to hear about your bad experience, I've had a similar situation in the past with some games. Unfortunately, Xbox is really strict with its policies, being completely honest the times I've tried to refund a game after the 14 days the refund has been denied. But you don't lose anything by trying!

TO APPLY FOR REFUND GO TO THIS LINK HERE : http://xbox.com/refunds

So you played the game a lot and everything was fine, but now you want a refund, after two months?

Surely you knew about all of the features of the game before you bought it? like it being multiplayer only, it requiring Xbox Live Gold?

I think your chances of getting a refund are slim to none, and slim just left the building

1. It is a Multiplayer only game. The need for Xbox Live Gold is specified on the Store page:

"Game requires Xbox Live Gold to play on Xbox (subscription sold separately)."

2. No clue on that one. I wonder whether it is related to their system matchmaking people with incorrect servers which would then result in high ping and lag if, for example, you are in the UK and get matched with a South American server. This is currently something the developers are investigating

3. Their roadmap indicated it would be, hopefully, in Patch 2 released in July. My understanding is that Patch 2 has been delayed as is quite normal for new games. The roadmap did specifiy that nothing was definite on release times. Their updated roadmap indicates it will, hopefully, be coming this month (still part of Patch 2):

https://trello.com/b/7HnXYjSb/chivalry-2-roadmap-preview

4. It is normal for Xbox versions of games to have much less than their PC counterpart. PC's have the ability to support much more complex coding etc

Gathering information together doesn't change the fact that software is dysfunctional completely currently.

I never said it does, I was merely addressing each of your points.

As to getting a refund, the only point which would have any possible basis would be point 2; Point 1 is evident when you buy the game so wouldn't be valid; the developer delaying content or providing more content on PC (points 3 and 4) also wouldn't be valid reasons.

The problem you have is that, as you noted, you played it a lot to begin with so it was clearly playable and thus not appropriate for a refund. The server issue is clearly a problem, hence they are working on it

The automated rejection would be because you have played it for a good amount of time and been playing it for 2 months...unless you could show that the game literally does not work, then it's a difficult one as, whilst the game does have high pings etc, it does work, even if the experience is bad.

But that is all just my personal opinion...I don't work for Microsoft nor have any insight into their policies...just simply my thoughts on the matter

Gathering information together doesn't change the fact that software is dysfunctional completely currently.