about "Information needed" -> my email is CORRECT, what now?

Discus and support about "Information needed" -> my email is CORRECT, what now? in XBoX Rewards & Social to solve the problem; about "Information needed" -> my email is CORRECT, what now? I'm following the instructions: I re-checked my MS Account and the e-mail is correct.... Discussion in 'XBoX Rewards & Social' started by Mister KreK, Jan 6, 2017.

  1. Mister KreK
    Mister KreK Guest

    about "Information needed" -> my email is CORRECT, what now?


    about "Information needed" -> my email is CORRECT, what now?

    I'm following the instructions: I re-checked my MS Account and the e-mail is correct.

    I'm receiving all messages and purchase notifications without problems. I've been successfully using it on MS/XBOX for about 10 years.

    Please, just make the "warning" go away.

    Thanks.

    :)
     
    Mister KreK, Jan 6, 2017
    #1
  2. UsuallyDope
    UsuallyDope Guest
    My email is correct on my account.

    Was told on Xbox Rewards that my email information needed to be updated, it is already correct.
     
    UsuallyDope, Jan 6, 2017
    #2
  3. Email associated with account is correct

    The email associated with my Microsoft commerce account is correct, so my account status should be good instead of information needed.
     
    ALFAkennyBUDDY7, Jan 6, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    about "Information needed" -> my email is CORRECT, what now?

    Hello Mister KreK,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.
     
    XBLRewards8, Jan 9, 2017
    #4
  5. XBLRewards8 Win User

    about "Information needed" -> my email is CORRECT, what now?

    Hello Mister KreK,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.
  6. XBLRewards8 Win User

    "Information needed", but my DOB is correct!

    Hello Jimmy Jangle,

    There is currently an error correctly formatting some user's date of birth entries, which is causing us to see incorrect birth dates for some users. For example, our server is currently trying to convince us that your are roughly 117 years old. We are currently
    working on correcting this issue. This does not negatively impact your Rewards Account in any way. It is just a piece of information that was flagged as being out of the ordinary.
  7. XBLRewards8 Win User

    My information is correct

    Hello SABERTOOTH24,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused. We see that your deposits have
    been successfully completing into your account.
  8. XBLRewards8 Win User

    My information is correct

    Hello SABERTOOTH24,

    Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. We are currently investigating why some users are receiving this warning. We'll
    update you here with our findings.
  9. XBLRewards3 Win User

    Email address is showing as information needed despite being correct.

    Hi the smakdaddy. Looks like your Rewards account is set up correctly and there are no errors showing.
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