about guarantee situation

Discus and support about guarantee situation in XBoX on Windows to solve the problem; hello microsoft community, i got an xbox series s 2 weeks ago and i had a problem with it. problem is on that link:... Discussion in 'XBoX on Windows' started by oğuzhan varrr, Feb 14, 2023.

  1. oğuzhan varrr
    oğuzhan varrr Guest

    about guarantee situation


    hello microsoft community, i got an xbox series s 2 weeks ago and i had a problem with it. problem is on that link: https://answers.microsoft.com/en-us...-problem/db535c59-1da5-43fa-a87a-adb181efb10d my question is about guarantee situation; i contacted to guy who works at the store and he said they cant change the device or refund the amount. he said i should use microsoft guarantee. i was loooking at the guarantee page it says "If you choose to submit a service request directly to Microsoft, we remind you that in the event of a replacement, you may be given a repaired device" should i worry about that? would they give me like 1 year used device? i bought my device 2 weeks ago, i dont wanna get the old one.

    :)
     
    oğuzhan varrr, Feb 14, 2023
    #1
  2. oğuzhan varrr Win User

    about guarantee situation

    thank you for helping mister, i will write here if i have any other problem with guarantee process or after i get new one.
  3. Jonny306 Win User

    about guarantee situation

    Hello there!

    My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

    First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together! :)

    You won't have anything to worry about. You will be sending in a used console and will recieve a working one back in its official refurbished packaging. Microsoft will not issue you a broken or none working or faulty console.

    If you for any reason have problems with the replacement, I urge you to create a ticket so it can be handled correctly as Microsoft will not leave you with a faulty replacement. :)

    NOTE: DO NOT send any cords or controllers or games with the one you are having repaired/ replaced. Only send the console.
  4. Smwutches Win User

    Guarantee about redownload,

    Not always. You are right that you can redownload content you've previously purchased for free at any time from your download history. However, in some cases content is completely removed from the marketplace, meaning the data is no longer there to download.
    So you may run into a game or 2 that cannot be redownloaded.
  5. onyxishere Win User

    Guarantee about redownload,

    In all the years I've been with Live that's only happened to me once.
  6. Smwutches Win User

    Liscense transferring old content to new xbox

    Yes. Explain the situation and ask if they can do a manual transfer. They will in certain circumstances, but there is no guarantee that they will.
Thema:

about guarantee situation

Loading...

  1. about guarantee situation - Similar Threads - guarantee situation

  2. Is it possible to escalate this situation?

    in XBoX on Windows
    Is it possible to escalate this situation?: Hello so I recently have received a account suspension out of the blue and I have appealed but I was denied they have no details on why I was suspended I contacted support but I couldn't do much...

  3. Has anyone dealt with a situation in which an Xbox Series X doesn’t power on at all? Has...

    in XBoX on Consoles
    Has anyone dealt with a situation in which an Xbox Series X doesn’t power on at all? Has...: My Xbox series X, after running thru all the troubleshooting fixes/suggestions, still doesn’t power on at all. Hoping there’s a solution to my issue that I maybe haven’t tried....

  4. Weird Situation (2 Xboxes in 1 room)

    in XBoX on Consoles
    Weird Situation (2 Xboxes in 1 room): So my house-mate turned his Xbox on through his TV (Remote) and while my Xbox is not connected to that TV, it turned on the very same moment. Anyone have any idea how to prevent this. My Xbox...

  5. The Xbox cross platform situation?

    in XBoX on Consoles
    The Xbox cross platform situation?: There seems to be a very common ongoing bug I'm seeing going around, and that is. The cross-platform play on the Xbox series. What exactly is going on with that, and do we have any confirmation as...

  6. Help with strange xbox message situation

    in XBoX Rewards & Social
    Help with strange xbox message situation: Hi, I was playing siege about an hour ago when I thought I somehow got a communication ban. I was trying to join my friends party but it kept putting me in game chat, I then went to message my...

  7. I can’t tell what type of situation this is but I guess can I have a recommendation or a...

    in XBoX on Consoles
    I can’t tell what type of situation this is but I guess can I have a recommendation or a...: What headphones do you recommend for Xbox because the headset that claims to be for all consoles/set ups, keeps disconnecting my Xbox controller randomly/for loud noises. If you can tell me how to...

  8. Home Xbox Switches not consistent, frustrating situation

    in XBoX Accessibility
    Home Xbox Switches not consistent, frustrating situation: I am trying to set my account's home Xbox onto my friend's Xbox so that she can play all the games that I have, but when she went to go make my account's home Xbox onto hers, it said it had 0/5...

  9. How can I fix this situation?

    in XBoX Games and Apps
    How can I fix this situation?: I just bought a new laptop yesterday and when I went to Xbox app, it was telling me I needed to download gaming services even though I have it installed. I also noticed in the install options, on...

  10. I haven't received the shipping label to return an item in guarantee

    in XBoX on Consoles
    I haven't received the shipping label to return an item in guarantee: I've created an order to have my controller returned as it's not working, but haven't received a shipping label. I'm also not able to create a shipping label when I view the order in my account,...