about game refund

RetroPhoenix199 · Jun 9, 2018

hi. yesterday I purchased xcom2 collection from xbox homepage. When I play the game it has too much lack and game crashing. I try to re download and install the game, but it still has a problem. Can it refund?

PS: My xbox type is one s and it purchased one week ago. If cannot refund, how to solve this lack and crashing problem. Also, can I get Korean language support?

thanks

:)

Smwutches · Jun 9, 2018

About refund

If the option to refund is not there, you would need to contact support and speak to billing. Contact Us | Xbox Support

SergeantCoder55 · Jun 10, 2018

About refund

I purchased the FIFA 2018 Ronaldo edition as a digital version. However, since the language is not in Korea, I would like to purchase it as a regular 2018 edition after a refund. Is it possible to refund?

The order number is 7415124453.

Smwutches · Jun 10, 2018

환급을 시작 수 있는지 알아 보 면 http://commerce.microsoft.com을 방문해야합니다. 그 지 않은 경우 지원 부서에 문의하 http://support.xbox.com/contact-us에 문의해야합니다.

King Galaxy666 · Nov 2, 2018

If it is a refund you are after then I suggest you contact the official support team directly directly!

King Galaxy666

If it is a refund you are after then I suggest you contact the official support team directly directly!

Smwutches

You can try replying to the email you received denying the refund to contact the refund specialists.

Smwutches

환급을 시작 수 있는지 알아 보 면 http://commerce.microsoft.com을 방문해야합니다. 그 지 않은 경우 지원 부서에 문의하 http://support.xbox.com/contact-us에 문의해야합니다.

Smwutches

Submitting a refund request is the only way to ppssobly receive a refund as support no longer handles them directly. Had you played the game after purchasing? In order to be eligible, the game has to have been purchased within the past 14 days and played less than 2 hours.

DominumStige

Hi!

Try checking in your
order history, select the game and check if you can get a refund.

about game refund