about a money refound from a game

Hi, my name is Annanda, thank you for your question and for reaching out.

I understand you. Refunds usually take from 3 - 5 business days to return to your payment method, but it could also take more days depending on your bank. Also, I want you to keep in mind that the Refund Process has been dealing with a little delay, as mentioned on the Xbox website, so that might also be a reason.

If you need further assistance with this matter, you need to contact Support directly, since here in the community we have no access to account/billing information:

https://support.xbox.com/contact-us/

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

i can not find a code because im buy this game with wrong email accidentaly,from official minecraft store,can i refound the money or they can find my purcase

So you tried to get a refound and they didn't refound you, that's what i understood.

Maybe your game wasn't refoundable.

There are no refounds for Minecraft anymore. In it's description is written you need hdmi cable for split-screen. There was refound for who bought the game in the firs 14 days as i know.

I have the exact same issue its 100% a license issue.

Yes.

I call the support, they ask me to re-buy the game and refound my money just after the order.

Problem solve.