Abonnement payé en double [Translation - Double paid Subscription]

Jeremdzien · Sep 17, 2018

Bonjour, Xbox m'a retirer 2 fois la somme de l'abonnement annuel, comment puis-je faire pour récupérer mes 60 euros ?

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[Translation - Hello, Xbox has me withdraw 2 times the sum of the yearly subscription, how can I do to recover my 60 euros?]

:)

DUBOISE · Sep 17, 2018

EVOLVE

Bonjour,

Lorsque je lance Evolve, un message me dit que je n'ai pas d'bonnement alors que mon abonnement live est actif et payé ?

Pouvez-vou m'aider, par avance merci, cordialement.

[translation]

Hello,

When I launch Evolve, a message tells me that I do not have a proper subscription while my live subscription is active and paid?

Can you help me, in advance thank you, cordially.

Bosspilot air · Sep 17, 2018

Le profil actuel ne peut pas jouer sur Xbox live [Translation - The current profile can not play on Xbox live]

Bonsoir, mon problème est dans l'objet, car mon profil a payé un abonnement au live jusqu'en Janvier 2019 !!! J'ai redémarré la console, j'ai vérifié et j'ai bien internet, j'ai également déconnecté et reconnecté mon profil mais rien y fait.

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[Translation - Good evening, my problem is in the object because my profile paid a live subscription until January 2019!!! I restarted the console, I checked and I have Internet well, I also disconnected and reconnected my profile but nothing is done.]

EddieDaddy85 · Sep 17, 2018

Hello,

first, please log in to your Microsoft account and check your
order history to see if you have been charged twice.

If you have been charged twice, contact Microsoft support directly:

https://support.microsoft.com/en-us/contactus/

Frizio I iB · Nov 3, 2018

Hey there

contact the official support!

https://support.microsoft.com/en-us/contactus/

Maybe request a phone call that is easier and faster to explain

EddieDaddy85

Hello,

first, please log in to your Microsoft account and check your
order history to see if you have been charged twice.

If you have been charged twice, contact Microsoft support directly:

https://support.microsoft.com/en-us/contactus/

Frizio I iB

Hey there

contact the official support!

https://support.microsoft.com/en-us/contactus/

Maybe request a phone call that is easier and faster to explain

adyoz

salut qui avez-vous payé votre abonnement?

[Translation-hi to whom did you pay your subscription?]

blueamcat

Hey, are you sure your subscription isn't paid ahead at all? Double check the due date.

If something is amiss, contact support directly here: https://support.xbox.com/en-US/contactusivr

XBF Nestor S

Hey there Manon!

Thanks for bringing this to our attentions however this is a known issue and a Service Alert at the moment. The best thing to do at the moment would be to check out our
Xbox Live Status page and selecting the Notify Me button
on regards to the online account not working.

For the double charge we suggest to Request a Callback
from one of our Xbox Billing Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how it goes

Abonnement payé en double [Translation - Double paid Subscription]