Abnormal persistent dashboard glitch?

Discus and support Abnormal persistent dashboard glitch? in XBoX on Consoles to solve the problem; Hi I've recently purchased an xbox one from my younger brother, who has only had the console for about a year now and there appears to be this very... Discussion in 'XBoX on Consoles' started by JJAvez101, Oct 2, 2016.

  1. JJAvez101
    JJAvez101 Guest

    Abnormal persistent dashboard glitch?


    Hi

    I've recently purchased an xbox one from my younger brother, who has only had the console for about a year now and there appears to be this very strange glitch that happens at the dashboard. He has no idea when it started or what has caused it since he has
    barely played it himself. Its relatively hard to put the glitch into words so I have recorded some footage of it, which will of course be able to explain the situation a lot easier and hopefully help me find a solution.

    Things I've tried.

    A hard reset

    A complete wipe of the Xbox One

    Changing the refresh rates to 50hz from 60hz

    Manually forcing HDMI instead of using auto

    Changing TV resolution down from 1080p to 720p (this makes it worse)

    Using a different TV

    Using a different HDMI cable

    Resetting the TV settings via troubleshooting

    Thats pretty much all I can think of, if anyone else has any suggestions that would be great because that glitch is really annoying me. P.S this only occurs on the dashboard and does not affect games in any way.

    Footage of the glitch -

    :)
     
    JJAvez101, Oct 2, 2016
    #1
  2. Krame xL
    Krame xL Guest
    Ban abnormal

    I found out yesterday that my account was certainly a ban because I can't

    more access has some features of the game.

    This is the first time this has happened, i ' would like more information to fix this problem
     
    Krame xL, Oct 2, 2016
    #2
  3. {Parity}
    {Parity} Guest
    Ban abnormal

    You will need to log in to the enforcement team website for information. You can also submit a case review if the ban is eligible. http://enforcement.xbox.com/home

    Hope this helps.
     
    {Parity}, Oct 2, 2016
    #3
  4. Abnormal persistent dashboard glitch?

    This looks like a textbook case of a faulty GPU, which is a hardware issue.

    What you see on the screen (random white pixels, flashing rotating triangles) are graphical "artifacts", which is corrupted data as a result of a faulty graphics processor.

    You may not see it in games right now, but it's only going to be a matter of time before the situation gets worse.
     
    Internet Expert, Oct 2, 2016
    #4
  5. JJAvez101
    JJAvez101 Guest
    Faulty GPU? Thats odd seeing as its still under a year old although I know sometimes consoles ship with faults in them.

    If it truly is a GPU issue then that puts me in a bit of hot water as I have already set everything, downloaded all my games and even set up the gamesharing feature with my friend. I'd REALLY rather not have to do all of that again (not even sure I could
    do another game share this year)

    Not entirely sure what to do at this point lol.
     
    JJAvez101, Oct 2, 2016
    #5
  6. JJAvez101
    JJAvez101 Guest
    So say it is a GPU issue, is there anyway it could be repaired?
     
    JJAvez101, Oct 3, 2016
    #6
  7. If it has been under a year since the console was purchased from a store, your Xbox One may still have warranty on it so you can set up a repair (which will likely involve replacing the whole motherboard, as the GPU is soldered on).

    I'd suggest checking out this page:
    account.microsoft.com/devices


    You can register your console's serial number and schedule a repair. If it's still indeed under warranty, the repair should be all on Microsoft's dime, and you won't have to pay anything.

    I apologize, I should have mentioned this in the first post!
     
    Internet Expert, Oct 31, 2018
    #7
  8. JJAvez101 Win User

    Abnormal persistent dashboard glitch?

    So say it is a GPU issue, is there anyway it could be repaired?
  9. Internet Expert Win User

    Abnormal persistent dashboard glitch?

    If it has been under a year since the console was purchased from a store, your Xbox One may still have warranty on it so you can set up a repair (which will likely involve replacing the whole motherboard, as the GPU is soldered on).

    I'd suggest checking out this page:
    account.microsoft.com/devices


    You can register your console's serial number and schedule a repair. If it's still indeed under warranty, the repair should be all on Microsoft's dime, and you won't have to pay anything.

    I apologize, I should have mentioned this in the first post!
  10. JJAvez101 Win User

    Abnormal persistent dashboard glitch?

    Faulty GPU? Thats odd seeing as its still under a year old although I know sometimes consoles ship with faults in them.

    If it truly is a GPU issue then that puts me in a bit of hot water as I have already set everything, downloaded all my games and even set up the gamesharing feature with my friend. I'd REALLY rather not have to do all of that again (not even sure I could
    do another game share this year)

    Not entirely sure what to do at this point lol.
  11. Internet Expert Win User

    Abnormal persistent dashboard glitch?

    This looks like a textbook case of a faulty GPU, which is a hardware issue.

    What you see on the screen (random white pixels, flashing rotating triangles) are graphical "artifacts", which is corrupted data as a result of a faulty graphics processor.

    You may not see it in games right now, but it's only going to be a matter of time before the situation gets worse.
  12. {Parity} Win User

    Ban abnormal

    You will need to log in to the enforcement team website for information. You can also submit a case review if the ban is eligible. http://enforcement.xbox.com/home

    Hope this helps.
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Abnormal persistent dashboard glitch?

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