Abnormal high ping

BrochachoGrande · Jun 7, 2017

Had debilitating pings (500+ ) on bf1 and bf4 . Totally abnormal, usually around 50 ping. Contacting Cincinnati Bell ISP but it seems to be normal more or less. Anyone else seen this ?

:)

Steph_Corner · Jun 7, 2017

high ping

Hi CleanCalf366551 there is a few things you can do the first thing I suggest is to go to your network and run a network detail stats test this will be a screenshot of what youre running at that very moment compare it to speed test you do on your computer
you use Speedtest.net that's a good site to use. Look for three things

DOWNLOAD SPEED compare to your speed test (keep in mind this can be a little lower than what youre getting from your pc usually in a window 10 to 15 down from your what you get on your pc)

UPLOAD SPEED This should not be higher than your download speed

PACKET LOSS THIS SHOULD BE LESS THAN 2%

once you do this Go offline on your console and power down for 30 second and make sure it plugged into the outlet not a power supply as xbox one have a built in power supply

if this doesnt work check your updates go to system, console info and update , and then update look for latest update status see if the update is successful if it is not and it has failed you will need to reset your console don't worry you can reset and
keep your games and apps so you don't have to reinstall everything! only thing you need to ensure is that you have your email and pass handy before you do that step

This usually resolve the issue if not then look into opening your ports on your router

https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live remember everything is controlled by your router (its like your car (xbox) if the gas (network) has water (block ports) your car isn't going to run very well)

Xbox Live Connection Help | First Time Xbox One Connection | Xbox One Help

good luck!

Mister Maka · Jun 7, 2017

High ping?

Hey there Aubanater.

To check, has your ping always sat at that level? An issue like that is generally going on your network provider's side of things. If you haven't already tried, from a PC, please run this
Network Speedtest and let us know what kind of Ping you're seeing on that side.

T Moniey · Jun 27, 2017

I'm having the same issue. My connection dl and upload speed are normal but when playing bf1 or bf4 i experience extreme lag and high latency. Any luck finding a fix? I've been trying to research different things but nothing has worked yet.

BrochachoGrande · Nov 1, 2018

My ISP said they "reset" the connection on third end and told me to restart my router. I've not had that same issue since so I suppose the ISP had some sort of good and fixed it.

BrochachoGrande

My ISP said they "reset" the connection on third end and told me to restart my router. I've not had that same issue since so I suppose the ISP had some sort of good and fixed it.

T Moniey

I'm having the same issue. My connection dl and upload speed are normal but when playing bf1 or bf4 i experience extreme lag and high latency. Any luck finding a fix? I've been trying to research different things but nothing has worked yet.

azure dusk

well, 2 MB/s shouldn't be a problem as i believe it only take 1MB/s to play effectively online, which means it is probably a ping issue, therefor i would advice you to also check your ping on your pc as well, if it is also abnormally high then it is your
routers problem and not your xbox's. however if it is just your xbox, all i can suggest is calling your internet provider to see if they can help, or plugging in your xbox to your router via Ethernet.

Mister Maka

Hey there Aubanater.

To check, has your ping always sat at that level? An issue like that is generally going on your network provider's side of things. If you haven't already tried, from a PC, please run this
Network Speedtest and let us know what kind of Ping you're seeing on that side.

Steph_Corner

Hi CleanCalf366551 there is a few things you can do the first thing I suggest is to go to your network and run a network detail stats test this will be a screenshot of what youre running at that very moment compare it to speed test you do on your computer
you use Speedtest.net that's a good site to use. Look for three things

DOWNLOAD SPEED compare to your speed test (keep in mind this can be a little lower than what youre getting from your pc usually in a window 10 to 15 down from your what you get on your pc)

UPLOAD SPEED This should not be higher than your download speed

PACKET LOSS THIS SHOULD BE LESS THAN 2%

once you do this Go offline on your console and power down for 30 second and make sure it plugged into the outlet not a power supply as xbox one have a built in power supply

if this doesnt work check your updates go to system, console info and update , and then update look for latest update status see if the update is successful if it is not and it has failed you will need to reset your console don't worry you can reset and
keep your games and apps so you don't have to reinstall everything! only thing you need to ensure is that you have your email and pass handy before you do that step

This usually resolve the issue if not then look into opening your ports on your router

https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live remember everything is controlled by your router (its like your car (xbox) if the gas (network) has water (block ports) your car isn't going to run very well)

https://support.xbox.com/en-US/xbox-one/networking/slow-performance-solution

good luck!

Abnormal high ping