Abbonamento gamepass[Translation-Gamepass subscription]

Hi Nicolayy,

Thanks for reaching out to the forums. We understand you are wanting refund for a subscription charge. If just charged, if you cancel the subscription it most times auto refunds the charge. If not you can fill out a How
to complete the refund request form.

Thanks,

Brad

Hello Christian,

Thanks for reaching out to the forums. If your subscription is past due, you will need to pay the balance first before cancelling the subscription. If still have questions you can request a call from support as they will be better able to assist you. They
can look into the profile and see what happened.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hello

The front sticker is no longer an indication on if a console is new or used as Microsoft stopped putting the sticker on a while ago. In regards to the Gamepass code, if you have had a paid subscription to Gamepass at some point, you will not be able to use
the code.

***

Ciao,

L'adesivo frontale non è più un'indicazione se una console è nuova o utilizzata poiché Microsoft ha smesso di applicare l'adesivo qualche tempo fa. Per quanto riguarda il codice Gamepass, se a un certo punto hai avuto un abbonamento a pagamento a Gamepass,
non sarai in grado di utilizzare il codice.

Se l'abbonamento era il gamepass ultimate, il gold era stato convertito in tempo aggiuntivo per il gamepass ultimate che era quindi l'unico abbonamento rimasto attivo. Cancellando l'ultimate i vecchi abbonamenti non vengono rispristinati in quanto sono stati
convertiti. Se era un gamepass normale invece va verificato quanto accaduto. In ogni caso va fatto tramite support in quanto sono gli unici ad avere accesso alle informazioni. Ti lascio un link con tutte le info relative all'ultimate e quello per contattare
il support se dovesse servire.

https://beta.support.xbox.com/help/...age-subscriptions/xbox-game-pass-ultimate-faq

https://beta.support.xbox.com/contact-us

[Translation-If the subscription was the ultimate gamepass, the gold had been converted in additional time for the final gamepass which was then the only subscription remaining active. Deleting the final, the old subscriptions are not restored because
they have been converted. If it was a normal game pass, however, what happened must be verified. In any case it must be done through support as they are the only ones who have access to the information. I'll leave you a link with all the info related to the
final and the one to contact the support if it serves.]

Hello AndrePope,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. What is the error message or error code that appears when you attempt to turn off auto renew? Are you attempting to turn off auto
renew on an Xbox One, a Windows 10 computer or a mobile device? We recommend signing in to the

Microsoft account website and attempt to turn off auto renew from there. Be sure to let us know the results
AndrePope!